Part-time Customer Service Rep

Company: Aston Carter
Location: Madison
Posted on: March 19, 2023

Job Description:

Description: The WebMD Customer Care Support Specialist performs a wide variety of customer-centric tasks in support of our health media subscribers. This position is in our TWN Customer Care Department which focuses on the quality delivery of our health media channels into thousands of hospitals. Our subscribers access our media products via televisions in patient rooms, on their personal smart devices or computers, or through hospital-owned tablets and interactive devices. The position requires exceptional customer service and communication skills, strong focus on details, and the ability to work in a fast-paced work environment. This is a part time position, with a 20 hour/week schedule. Our business hours are Monday through Friday, 8AM to 5PM, with this part-time role focused on a recurring four hour daily window. A degree of daily schedule flexibility may be possible at the discretion of the manager and with a focus on the needs of the business. Skills: Customer service, Call center, Inbound call, Clerical, Medical, Health care, Data entry, Microsoft office, Receptionist customer service, Customer service oriented, Insurance, Outlook, Customer service call center, Medical terminology Top Skills Details: Customer service,Call center,Inbound call,Clerical,Medical,Health care,Data entry,Microsoft office,Receptionist customer service,Customer service oriented,Insurance Additional Skills & Qualifications: The Ideal Candidate: --- Is exceptionally well-organized, efficient, and self-motivated. --- Is outcome-focused, detail-oriented and very customer-centric. --- Possesses outstanding interpersonal skills, including well-polished telephone and communication etiquette, exceptional writing skills, and will consistently represent the company with the highest degree of professionalism. --- Is a highly effective listener and can quickly analyze and understand customer needs in order to rapidly develop solutions, positive outcomes and action plans, as needed. --- Can easily retrieve, capture and maintain information in a "real-time" manner, within an environment of live databases. --- Is able to exercise critical thinking to quickly prioritize and re-prioritize tasks. --- Is energetic, pleasant, and friendly. --- Can multitask efficiently, and function well within a team or solo setting. --- Is proficient with common office software such as Microsoft Office, Google Office Suite, and other common computer-based tools. --- Has above average typing skills Required Education High school diploma or equivalent experience; college degree preferred. Business majors encouraged to apply. Required Years of Experience Desired Skills Customer support experience. Realtime and accurate data entry experience Experience working with Critical Care Hospitals Experience Level: Intermediate Level About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Madison , Part-time Customer Service Rep, Sales , Madison, Wisconsin