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Sales Support Rep

Company: Builders FirstSource
Location: Madison
Posted on: March 17, 2023

Job Description:

Sales Support Rep

Madison WI Yard - 1102 LUMBERMANS TRAIL (53716), 1102 LUMBERMANS TRAIL, Madison, Wisconsin, United States of America * Madison, WI, USA

Req #31582

Saturday, February 25, 2023

Our Team Members are the heartbeat of our Company, and we appreciate each and everyone for their partnership, dedication, and loyalty. We work hard to provide a safe workplace and one that promotes bringing fresh ideas and perspectives to help us grow and remain a thriving, sustainable business, and a source of pride in this industry. As a Fortune 400 Employer, our goal is to provide career opportunities which will impart a pride of ownership and respect for every team member. Our Vision is to make the dream of homeownership more achievable for everyone, making Builders FirstSource the most valuable partner in the industry.

This is a multifaceted position combining Sales Support and Administrative duties

  • Provides window, exterior door and service support to the outside and inside sales team including administrative support and/or customer service
  • Provides accurate and timely quotes to the outside sales team, members of the inside sales team and/or to customers.
  • Office Administration Duties as assigned, including but not limited to general AR/AP, cash reconciliation, expense reconciliation, maintaining office supplies, filing, managing incoming phone calls
  • Efficiently enters Quotes and Orders into ERP
  • Monitors scheduled shipping dates to ensure timely delivery and expedite, as needed. Investigates customer complaints or concerns.
  • Handles phone calls and emails from customers or vendors and provides requested information, or refers to the appropriate team member, in a timely and efficient manner. Generally answers questions regarding topics such as pricing, availability, delivery, backorders, specifications, returns, credits and order placements
  • Investigates customer complaints or concerns and relays them to others on the team as needed. Assists in investigating and resolving the issue within company guidelines, or escalates as necessary
  • Cross train to efficiently serve as back-up to other team members, including Outside/Inside Sales and OperationsPREFERRED QUALIFICATIONS
    General accounting knowledge; basic understanding of building materials/construction; previous experience in a sales environment; proficient with basic technology; excels at organization, attention to detail, and personal initiative

    Required: HS Diploma or GED

    • Medical, dental and vision insurance
    • Life Insurance
    • Paid holidays and paid time off
    • Flexible spending accounts for Health and Dependent Care
    • 401K retirement plan with matching contributions
    • Short-term and long-term disability coverage

      Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

      In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214)765-3990 or Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.

      EEO THE LAW - English/Spanish

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      • Madison WI Yard - 1102 LUMBERMANS TRAIL (53716), 1102 LUMBERMANS TRAIL, Madison, Wisconsin, United States of America

      • Madison, WI, USA

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Keywords: Builders FirstSource, Madison , Sales Support Rep, Sales , Madison, Wisconsin

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