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Hotel Guest Service / Front Desk Agent

Company: Best Western Watertown
Location: Watertown
Posted on: November 26, 2022

Job Description:

The Best Western Watertown is looking for friendly and outgoing individuals to join our team as a Guest Service Agent. Individuals who are always smiling and love talking with people about anything and everything are strongly encouraged to apply. Experience is not required but is preferred.

Front Desk Agent Job Duties and Responsibilities

Greet guests with a welcoming smile and friendly demeanor
Perform all guest check-in and check-out procedures
Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
Collect payment for room charges and other fees
Answer phones and direct calls to appropriate personnel
Check and send emails
Make and confirm reservations
Maintain a clean and tidy work space at all times
Inform guests of hotel amenities and offerings
Be informed and up-to-date on all types of room accommodation and availability
Communicate with housekeeping, room service and security staff as necessary
Provide local information on restaurants, special sites, activities, etc.
Resolve customer complaints and problems calmly and effectively
Notify management of any serious issues that you cannot resolve
Take and deliver messages for guests
Store luggage and valuables as needed
Assist with and book tours and activities for guests
Maintain a friendly, personable disposition
Perform various clerical tasks as needed (sorting mail, paper filing, etc.)

High school diploma or GED equivalent preferred
Previous experience in customer service and/or hospitality industry preferred
Experience using hotel booking software a plus
Computer literate and proficient using Microsoft Suite
Personable and outgoing when dealing with guests
Professional phone demeanor
Excellent customer service skills
Ability to maintain calm, polite, and patient in stressful situations
Organized and detail-oriented
Ability to connect with guests and consistently give them a positive customer experience

Job Type: Full-time

Pay: $14.00 - $15.50 per hour

* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
* 8 hour shift

* Customer Service: 1 year (Preferred)
* Hotel Front Desk: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: Best Western Watertown, Madison , Hotel Guest Service / Front Desk Agent, Sales , Watertown, Wisconsin

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