Customer Service Representative
Company: SwimWest Swim School
Location: Madison
Posted on: August 7, 2022
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Job Description:
Join SwimWest Swim School as a Customer Service Representative!
Spend your workday assisting families with current enrollments and
new registrations for swim lessons. This role requires an
interpersonally developed individual with strong communication
skills and a passion for relationship building. Extra hours
available and preference given to customer service staff who are
cross-trained as a swim instructor - paid training and no required
aquatic experience to teach!What you will earn as a Customer
Service Representative:Competitive starting hourly rates $14-$16/
hourConvenient shifts for a busy schedule - Part time, full time
and evening/ weekend shifts available.Valuable resume experience
and paid professional developmentEmployee referral bonuses - Show
off your networking skills and help grow our teams!Frequent
opportunities to increase hourly pay rate through various
certifications and performance evaluationsCareer opportunities -
Embrace a culture of continuous learning and take advantage of
SwimWest Swim School s dedication to developing every individual on
our team.Looking to enhance and advance? What SwimWest Swim School
will do for YOU:Provide a consistent schedule - consistent shifts,
consistent customer interactions, consistent FUN!Experience working
with kids AND customers- Take your customer service skills to the
next level by impressing customers with your dedication to safety
and wellbeing of their kids.Communication Skills - Learn proper
phone etiquette, professional email communication and embrace
energizing in-person interactions.Emotional Intelligence - Relate
closely with your team and anticipate customer and student needs by
enhancing your customer resolution skills and practicing
empathy.Technical Skills - Learn registration software and
enrollment practices through selling swim lessons and managing
enrollment, train and become an expert using Google Workspace and
propose improvements (we learn from our employees too!)Leadership
Skills - Feel empowered to resolve customer conflict quickly by
thinking critically and referencing tools, training and resources.
We TRUST our employees to lead each other.What is expected:Enroll
students in lessons, collect payments and manage administrative
responsibilitiesComplete curriculum training to become
knowledgeable on the product and provide exceptional experiences
for children and familiesUse creative thinking skills to identify
and resolve challenges with customersAttend paid training and
development opportunitiesCandidates must be at least 18 years of
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Keywords: SwimWest Swim School, Madison , Customer Service Representative, Sales , Madison, Wisconsin
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here to apply!
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