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Front Desk Agent Cambria Madison

Company: Cambria Hotel Madison East
Location: Madison
Posted on: May 16, 2022

Job Description:

We are looking for a hotel front desk agent to serve as the first point of contact in welcoming our guests and manage all aspects of their accommodations. The hotel front desk agent's responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a heart for hospitality and work experience in the hotel industry, we'd love to meet you! Please join us to create a pleasant and memorable stay for our guests.

What's in it for you?

-Competitive compensation package
-Flexible hours
-Hotel discount at locations worldwide
-Paid time off and holiday pay incentives
-Professional development and growth opportunities
- ROI Hospitality team members are passionate about their work and like to have fun! If you want to have fun, be valued, and make a difference...apply today!


-Perform all check-in and check-out tasks
-Manage online and phone reservations
-Inform customers about payment methods and verify their credit card data
-Register guests collecting necessary information (like contact details and exact dates of their stay)
-Welcome guests upon their arrival and assign rooms
-Provide information about our hotel, available rooms, rates and amenities
-Respond to guest complaints in a timely and professional manner
-Communicate with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs
-Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
-Upsell additional facilities and services, when appropriate
-Maintain updated records of bookings and payments

Keywords: Cambria Hotel Madison East, Madison , Front Desk Agent Cambria Madison, Sales , Madison, Wisconsin

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