Call Center Agent
Company: Kalahari Resorts & Conventions - Wisconsin Dells
Location: Wisconsin Dells
Posted on: November 23, 2021
Bilingual in Spanish is a plus.
JOB SUMMARY: Responsible for providing attentive, courteous and
efficient service to all guests while taking, recording, and
cancelling reservations with an understanding to maximize room
revenue and occupancy for Kalahari Resorts properties.
REQUIRED SKILL: Computer experience required. Ability to multitask
and type is required.
KNOWLEDGE OF COMPUTER HARDWARE OR SOFTWARE: Must be proficient in
ESSENTIAL DUTIES & FUNCTIONS:
-Approach on-the-telephone and in-person encounters with guests and
associates in a friendly, helpful and service-oriented manner.
-Speak clearly and persuasively in both positive and negative
-Listen and get clarification to what is being said and respond to
-Maintain regular attendance in compliance with Kalahari Resort
standards, as required by scheduling which will vary according to
the needs of the resort.
-Comply at all times with Kalahari Resort standards and regulations
to encourage safe and efficient resort operations.
-Obtain all necessary information when taking telephone
reservations; assuring they are guaranteed through purchase orders,
letters of authorization, money orders, checks, and credit
-Convert reservation requests that are made via email or U.S.
-Write clearly and edit work for all spelling, grammar, and
numerical data before presenting to the customer.
-Fully comprehend and operate all relevant aspects of the computer
terminals and printers to store and receive reservation data in V1
for multiple properties, and operate other office equipment
-Test, inspect, and operate telephone, computer, and other
equipment as needed.
-Be aware of all rates, packages, and promotions at all Kalahari
-Be familiar with all in-house groups and activities at all
Kalahari Resort properties.
-Ensure that all work and reservations are exact, thorough,
complete, and conformant to policies and procedures of Kalahari
-Address errors, complaints, and feedback from guests and relay
information to proper personnel, as well as share the customer
feedback to improve service.
-Interpret and clearly explain current and past guest folios.
-Understand Kalahari Resort property layouts and hours of operation
for: water parks, convention centers, guest rooms, food and
beverage outlets, retail outlets, and other Kalahari related
venues, products and services.
-Must understand importance of keeping all guest information
-Collect and research data when needed for resort strategic
-Establish and maintain good communications and teamwork with
fellow associates and other departments within the resort.
-Have knowledge of and assist in all emergency procedures as
-Answer guest inquiries about all resort products, services, and
entertainment, as well as facilities and hours of operation in a
Keywords: Kalahari Resorts & Conventions - Wisconsin Dells, Madison , Call Center Agent, Sales , Wisconsin Dells, Wisconsin
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