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Customer Technical Support Agent

Company: Johnson Health Tech
Location: Cottage Grove
Posted on: November 22, 2021

Job Description:

Below is a testimonial video from our employee, Nick, on his experience with JHTNA & why you should join our growing Customer Support Team!Click here! Position Overview:Fun and rewarding Health and Fitness industry leader who manufactures, distributes, and services treadmills, ellipticals, bikes, strength equipment, etc. with brands like Matrix, Vision, and Horizon - Johnson Health Tech North America is now hiring Call Center Agents starting at $18 per hour. Offering consistent scheduling and real work-life balance - be home in time for dinner with your family! After 90 days Agents may become eligible for remote work and additional incentive compensation in the form of monthly performance bonuses. We offer an excellent benefit package including free access for employees and their families to our on-site state of the art, work out facilities!In addition to great pay and competitive benefits Johnson Heath Tech North America offers opportunity for career advancement. Come grow with us!Responsibilities:Provide an outstanding experience to our customers:Field phone calls, emails, and chats as assigned from customers in need of technical product supportFollow posted protocols and diagnostics to help troubleshoot problems in the most efficient and cost-effective means available; if necessary, identify proper parts needed to resolve issuesCreate comprehensive case records in CRM, log complete interactions for accurate case historyCreate parts order; dispatch service technicians, and collect billing information when necessaryMaintain a positive and helpful approach in interactions with all customersFollow documented protocols for escalating customersPerformance expectations and marginal job functions:Achieve and maintain posted queue metrics for contact volume, order accuracy, availability, and contact qualityAchieve and maintain a 90% or higher average on record reviewsArrive at work and clock in at least 5 minutes before the start of the shiftLog into assigned queue at posted beginning of shiftFor out-of-warranty queues, suggest new products when repairs are not cost effective or feasibleAll other projects as assigned.

Qualifications:Education:Minimum high school diploma or equivalent requiredExperience:Demonstrated experience in customer service requiredMinimum of one year of experience in a call center preferredOther Requirements:Working knowledge of the Microsoft Office suiteAbility to efficiently log information into CRM systemExcellent written and verbal communication skillsAbility to read and understand technical diagramsAbility to analyze and solve problemsSkills:Demonstrated effective interpersonal, verbal and written communication skillsStrong sense of initiative and a sense of urgency, demonstrated by accomplishing tasks; improving current work processes; and assisting others when necessaryUnwavering attention to detail and commitment to world-class qualityAbility to embrace deadlinesAble to project a positive and professional demeanor to all internal and external contactsBenefits:We offer an excellent compensation package and team-oriented work environment with growth opportunities.Some of our outstanding benefits include:Health & Dental InsuranceCompany paid Life Insurance401(k)Paid Time Off benefitsFree access to our state-of-the-art onsite workout facilityProduct discountsWellness programs We're honored to be recognized by Forbes, yet again, as one of the #WorldsBestEmployersof 2021, based on a survey of 150,000 workers in 58 countries. EOE/M/W/Vet/DisabilityPI153247875

Keywords: Johnson Health Tech, Madison , Customer Technical Support Agent, Sales , Cottage Grove, Wisconsin

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