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Customer Service Agent II

Company: Kohler Co.
Location: Green Lake
Posted on: November 22, 2021

Job Description:

Customer Service Agent II

Work Mode: Remote

Location: Kohler, WI or Remote


Under the direction of the Sr. Manager Customer Experience, is responsible for satisfying customer requirements from the initial design the stage to the customers overall satisfaction. Responsible for following, reporting and assisting with the daily operating procedures for the customer service department. Also work with new associates to bring their performance to the Kallista level of performance that will delight our customers.

Specific Responsibilities

  • Be proficient in the responsibilities outlined in the order correspondent I job description.
  • Be a change agent within the department, see areas for improvement and suggest and implement change.
  • Work with other departments independently to meet customers expectations.
  • Take initiative with new associates and training to bring the new associates to a level expected within the Kallista competencies.
  • Be able to support technical issues when the technical representative is not available. Know where to find the answer or who to contact to find the answer.
  • Manage small projects with little supervision.


    A college degree is preferable. A wide range of courses, including organizational management, mathematics, science, language, art, behavioral science, and economics is desirable. Some course work in Marketing and Accounting would be useful. A minimum of 2 years working in customer service role focused on luxury service is preferred, premium service will be considered.

    Must possess a keen analytical mind, be strong on planning, detail and accuracy and be a demonstrably creative thinker. Must possess substantial skills in written and oral communication with all levels of Management and with outside contacts.

    To fully demonstrate our commitment to the health, safety and wellbeing of our associates, we are requiring all U.S. based team members to be fully vaccinated against COVID-19 as a condition of employment beginning January 1, 2022. We believe this path forward further strengthens our workforce and the future growth and resilience of our company and community. Individuals with medical conditions or sincerely held religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

    Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

    Why Work at Kohler Co.?

    Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler.

    In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

    About Us

    Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at

    It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or veteran status. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact Kohler Co. is an equal opportunity/affirmative action employer.

    We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .

Keywords: Kohler Co., Madison , Customer Service Agent II, Sales , Green Lake, Wisconsin

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