Service Desk Agent I
Company: NORDIC
Location: Madison
Posted on: April 10, 2021
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Job Description:
Make a difference. Be happy. Grow your career.Service Desk
AgentThe Service Desk Agent answers calls, chats, and emails from
end users, resolves basic IT issues, and documents issues to be
handed off to an application support team.Key ResponsibilitiesThe
Service Desk Agent's responsibilities include, but are not limited
to:Providing excellent customer serviceResponding to end users with
an analysis of their needs through qualifying questions over the
phone and may use remote applications to diagnose the needsTaking
customer calls about issues, resolving the issue during the call,
or adequately documenting and transitioning the issue, following
escalation protocols, as neededAccurately documenting pertinent
information for requests and incidents in relevant ticketing
system(s)Documenting investigations and resolutions in a timely
manner, using research to quickly understand and diagnose
issuesAdhering to policies and procedures such as HIPAA and client
notification expectationsAttending and participating in team
meetingsWorking on assigned projects on an ad hoc basis and
assisting with other corporate initiatives as necessary, directed,
assigned, or requested
Keywords: NORDIC, Madison , Service Desk Agent I, Sales , Madison, Wisconsin
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