E-commerce Sales & Service Agent - Part Time
Company: Johnson Health Tech
Location: Cottage Grove
Posted on: February 23, 2021
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Job Description:
Description:
Position Overview:
Under the direction of the Sr. Director of Customer Care, the
Ecommerce Sales and Service Agent performs a variety of customer
sales and support duties in accordance with company policies and
procedures. Responsibilities include fulfilling customer needs to
ensure customer satisfaction. This is a non-supervisory
position.
Hours/Work Location:
Hours are primarily scheduled Monday - Friday 4pm - 8pm. The right
candidate will train in our Cottage Grove, WI office for
approximately two weeks before having the option to work from home
if their home environment meets department standards.
Responsibilities:
Online Sales Customer Support - Finished Goods
--- Use sales tactics to:
o Consistently move the customers towards purchase and close
sales
o Encourage customers to purchase additional items and/or add-on
items where appropriate
--- Present key selling points/features and benefits while focusing
on customer needs and expectations
--- Actively seek answers to customer questions and issues. Follow
up with customer in a promptly and effectively.
--- Maintain best practices to hit KPI targets around sales goals,
and orders,
--- Actively seek out opportunities to grow email house list by
encouraging customers to sign up for emails newsletters
--- Proactively alert E-Commerce and Marketing teams to negative
issues, and respond to sales-related questions and comments where
appropriate
--- Use the Horizon Total Solution selling approach when selling to
customers
Customer Database Management
--- Log all calls in consumer database
--- Provide complete and accurate information about the calls and
steps taken to make the correct diagnosis per department work
practices
--- Follow CRM SOP to insure complete and accurate information on
CRM records
--- Use phone, email and chat systems/ Q's as designed
--- Work to solve customer order issues that benefit JHTNA and
maintain/increase customer satisfaction
General Responsibilities
--- Be aware of the work environment; keep your workstation clean
and tidy by 5S standards
--- Be aware of the company goals and work to achieve department
KPI's
--- Be on time for scheduled day
--- Projects as assigned
Education:
--- Minimum high school diploma or equivalent required
Experience:
--- Previous experience working in a call center, customer service
or in the fitness industry required
Interpersonal:
--- Ability to establish and maintain effective working
relationships with diverse group of co-workers, customers and
vendors
--- Contributes to a positive working environment
--- Ability to effectively communicate and work in a team
environment
Benefits:
We offer an excellent compensation package and team-oriented work
environment with growth opportunities.
Some of our outstanding benefits include:
--- Health & Dental Insurance
--- Company paid Life Insurance
--- 401(k)
--- Paid Time Off benefits
--- Free access to our state-of-the-art onsite workout facility
--- Product discounts
--- Wellness programs
EOE/M/W/Vet/Disability
PI130129721
Keywords: Johnson Health Tech, Madison , E-commerce Sales & Service Agent - Part Time, Sales , Cottage Grove, Wisconsin
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