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E-commerce Sales & Service Agent - Part Time

Company: Johnson Health Tech
Location: Cottage Grove
Posted on: February 23, 2021

Job Description:

Description:
Position Overview:
Under the direction of the Sr. Director of Customer Care, the Ecommerce Sales and Service Agent performs a variety of customer sales and support duties in accordance with company policies and procedures. Responsibilities include fulfilling customer needs to ensure customer satisfaction. This is a non-supervisory position.

Hours/Work Location:
Hours are primarily scheduled Monday - Friday 4pm - 8pm. The right candidate will train in our Cottage Grove, WI office for approximately two weeks before having the option to work from home if their home environment meets department standards.

Responsibilities:
Online Sales Customer Support - Finished Goods
--- Use sales tactics to:
o Consistently move the customers towards purchase and close sales
o Encourage customers to purchase additional items and/or add-on items where appropriate
--- Present key selling points/features and benefits while focusing on customer needs and expectations
--- Actively seek answers to customer questions and issues. Follow up with customer in a promptly and effectively.
--- Maintain best practices to hit KPI targets around sales goals, and orders,
--- Actively seek out opportunities to grow email house list by encouraging customers to sign up for emails newsletters
--- Proactively alert E-Commerce and Marketing teams to negative issues, and respond to sales-related questions and comments where appropriate
--- Use the Horizon Total Solution selling approach when selling to customers

Customer Database Management
--- Log all calls in consumer database
--- Provide complete and accurate information about the calls and steps taken to make the correct diagnosis per department work practices
--- Follow CRM SOP to insure complete and accurate information on CRM records
--- Use phone, email and chat systems/ Q's as designed
--- Work to solve customer order issues that benefit JHTNA and maintain/increase customer satisfaction

General Responsibilities
--- Be aware of the work environment; keep your workstation clean and tidy by 5S standards
--- Be aware of the company goals and work to achieve department KPI's
--- Be on time for scheduled day
--- Projects as assigned

Education:
--- Minimum high school diploma or equivalent required

Experience:
--- Previous experience working in a call center, customer service or in the fitness industry required

Interpersonal:
--- Ability to establish and maintain effective working relationships with diverse group of co-workers, customers and vendors
--- Contributes to a positive working environment
--- Ability to effectively communicate and work in a team environment

Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities.

Some of our outstanding benefits include:
--- Health & Dental Insurance
--- Company paid Life Insurance
--- 401(k)
--- Paid Time Off benefits
--- Free access to our state-of-the-art onsite workout facility
--- Product discounts
--- Wellness programs

EOE/M/W/Vet/Disability
PI130129721

Keywords: Johnson Health Tech, Madison , E-commerce Sales & Service Agent - Part Time, Sales , Cottage Grove, Wisconsin

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