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Relocation Coordinator ( Broker to Broker )

Company: CENTURY 21 Affiliated
Location: Madison
Posted on: November 22, 2020

Job Description:

CENTURY 21 Affiliated, the #1 CENTURY 21 franchise in the world for six years in a row, seeks a Relocation Coordinator (Broker to Broker) to join our Relocation team. We are a fast growing and dynamic real estate company with locations in Wisconsin, Illinois, Indiana, Michigan, Minnesota, and Florida. The Relocation Coordinator (Broker to Broker), working under the direction of the Relocation Director, is responsible for accepting referrals from third party clients, placing referrals with agents, and facilitating the appropriate paperwork and communication between client counselors and assigned agents. The base location for this position will be at the Lead Generation office in Madison, WI. Job Duties and Responsibilities: Work closely with 3rd party clients and agents in accepting, assigning and setting up proper procedures until fruition. Communicate in a timely manner with all involved parties Track proper follow up procedures while utilizing required forms and ensure they are completed and returned in a timely manner Monitor updates and referrals on an ongoing basis, ensuring accurate and timely information is received from agent regarding active, pending and final status. Act as a liaison between agent and 3rd party client and assists in resolving issues that arise in a prompt and professional manner Performs follow up calls with clients and Agents Coordinate and execute daily administrative tasks such as data entry into multiple systems and file creation/maintenance Communicate necessary process and procedures with department Other duties and special projects as assigned Qualifications: Education and Experience: Minimum of a high school diploma required; Associate's degree highly desirable 2 years' experience in customer service required Previous administrative or office assistant and/or data entry experience required Knowledge and Skills: Must have strong communication skills (verbal and written) including the ability to proofread documents and identify errors Stellar customer service is a must; good diplomacy skills also required Strong computer and internet competence, along with the ability to learn new tools and systems quickly and thoroughly. Intermediate knowledge of MS Suite. Impeccable attention to detail and organizational skills are a must Position requires substantial data entry. Ability to enter information accurately is critical. Ability to perform under pressure by being able to multi-task, prioritize workload and adhere to strict deadlines Collaborative and works well in a team environment Dynamic self-starter, who takes ownership of a task and completes it in a timely fashion Some real estate knowledge is advantageous Schedule: Monday through Friday 9:00am to 5:00pm. Some evenings and a weekend rotating shift may be required to support operational needs. Benefits: This position is full-time and is eligible for benefits such as health insurance (medical, dental, vision, short-term disability, critical illness, accidental, and life insurance), paid holidays and paid time off. CENTURY 21 Affiliated is an equal employment opportunity employer. Job Type: Full-time Employment Type: Full Time Bonus/Commission: No

Keywords: CENTURY 21 Affiliated, Madison , Relocation Coordinator ( Broker to Broker ), Sales , Madison, Wisconsin

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