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Customer Service Representative - Shopbop

Company: Amazon.com, Inc.
Location: Madison
Posted on: March 29, 2020

Job Description:

Shopbop, a fully integrated Amazon subsidiary in Madison, WI, is looking for an action-oriented, motivated individual who has an obsession for customer satisfaction and experience working with high-end merchandise. Successful candidates will be responsible for achieving explicit department goals. An ideal candidate will excel in a fast-paced, multitasked, dynamic team environment.This is a full-time, direct hire position that pays $16.00/hour. We are a call center open 7am-9pm, 7 days a week. Must have the flexibility to work a variety of shift assignments including nights/weekends/holidays.Responsibilities:* Reply to preorder questions about fit, fashion trends/style, product availability, and promotions via phone, email, and online chat. Provide guidance through the online ordering process.* Address and resolve post-order questions regarding shipping, billing, and delivery.* Utilize a variety of software programs to resolve customer inquiries.* Work with external shipping contractors to assist customers with both domestic and international issues.

Keywords: Amazon.com, Inc., Madison , Customer Service Representative - Shopbop, Sales , Madison, Wisconsin

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