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Payroll Client Services Representative

Company: Payroll Data Services
Location: Madison
Posted on: January 18, 2020

Job Description:

Our Client Services Representatives (CSRs) are the primary contact for our Payroll, Time & Labor, and HR customers. Our CSRs provide excellent customer service support, resolve client issues using effective problem solving skills, support client satisfaction & retention goals, and train newer clients on the system & procedures. - You will continually develop professional skills and update knowledge as new releases and enhancements of the product are implemented. - -We are open to entry level candidates or those with more experience. Responsibilities: Accountable for all aspects of quality service for clients Strong focus on customer satisfaction, detail & follow up Provide accurate information for payroll & tax-related issues Resolve client concerns relating to processing - -& systems issues Be conscious of possible new opportunities for additional products & services for our clients Keep updated on the Company's services, system & software changes Keep updated on changes in wage & tax law Properly document all client communications with the CRM system. Recognize when an issue must be escalated to another area for resolution Qualifications: Minimum of 3 years Payroll (or related) Experience Time & Labor and Human Resources experience a plus Experience working with customers/providing excellent customer services, etc. Excellent phone skills, computer & data entry skills The ability to multi-task & meet deadlines Flexibility to work in a team environment as well as individually Enjoy working in a fast paced environment

Keywords: Payroll Data Services, Madison , Payroll Client Services Representative, Sales , Madison, Wisconsin

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