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Morning Front Desk Agent

Company: The North Central Group
Location: Madison
Posted on: December 4, 2019

Job Description:

The Madison West Hampton Inn & Suites is searching for a full time Morning Front Desk Agent! Join our family of exceptional hotels at North Central Group where you'll enjoy rewarding work, opportunities to grow your career and stay with us, and a supportive environment that is fun! Our friendly Morning Front Desk Agent provide attentive and courteous service, all while creating a memorable and personalized experience for our guests. Responsibilities: - Greet and interact with guests in a warm, friendly and professional manner - Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs - Promptly handle guest service requests and guest complaints to meet and exceed guest expectations - Work in cooperation with other departments to ensure a positive guest experience - Use computer system to make reservations, check-in and check-out hotel guests, process payments - Perform tasks such as answering phones, maintain a cash drawer, operate office equipment - Ensure guest and hotel safety by knowing all safety, security and emergency procedures What are we looking for? - Front Desk experience preferred - Exceptional customer service skills - Strong oral communication and interpersonal skills - Strong attention to detail - Ability to work effectively and efficiently in a fast-paced setting - Reliability and honesty - Teamwork and cooperation What can you look forward to? - Health, Dental and Vision plan - Paid time off - Anniversary day off with pay - Paid volunteer hours - 401(k) retirement plan with company match - Health and fitness monthly reimbursement - Hotel room discounts nationwide - #whyNCG With 35 years of hospitality expertise, North Central Group consistently delivers exceptional service to our guests. Our company operates 25+ award-winning hotels in five states within the Marriott and Hilton family of brands. Check out our jobs at ************************* and join our growing staff of 1,000 team members! North Central Group is an Equal Opportunity Employer.

Keywords: The North Central Group, Madison , Morning Front Desk Agent, Sales , Madison, Wisconsin

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