MadisonRecruiter Since 2001
the smart solution for Madison jobs

Support Center Analyst

Company: Cumberland Consulting Group
Location: Madison
Posted on: November 11, 2019

Job Description:

Cumberland's Managed Services division is one of the industry's most highly rated teams for Epic and technical solutions, having ranked second in KLAS for remote support in 2018 and one of the Best Places to Work in Madison. Our call center agents provide front-line customer service to healthcare organizations; solving issues using their training, experience, or seeking assistance from certified analysts working nearby in the same physical location; and escalating issues onwards to experts as needed.
A successful candidate will be:

  • Able to efficiently handle a diverse range of call types while maintaining excellent customer service with every user.
  • Able to use problem solving skills while creating thorough documentation simultaneously.
  • An ambitious learner wanting to continuously expand their range of knowledge around customer service, technical troubleshooting and customer management.
  • An effective and respectful team collaborator willing to learn from and teach their fellow agents. If you desire to be a part of a fast-paced growing industry, join a specialized team with big opportunities for your career, and earn industry-competitive compensation and benefits, please apply!
    Position Overview
    • Provides first-line support to customers via phone, email, or ticket queue for system queries and issues.
    • Troubleshoots and resolves basic information technology system support requests, such as assist with user accounts, Microsoft Office issues, printing errors, etc.; documents actions taken and tracks issue resolution.
    • Identifies, organizes, and responds to tickets according to priority; routes complex issues to correct team as needed.
    • Acts as a liaison between customers and internal support staff to assure accurate problem interpretation.
    • Maintains in-depth knowledge of supported products and services.
    • Performs process driven configuration changes according to established guidelines.
    • Reports system emergencies and urgent issues immediately to management. Assists with issue resolution as directed.
    • Complies with all HIPAA policies, procedures & training requirements.
    • Performs other duties as assigned. ---Requirements
      • Previous experience in customer service, help desk, or call center positions is recommended
      • Ability to build rapport with clients
      • Ability to prioritize and multitask
      • Positive and professional demeanor
      • Excellent written and verbal communication skills

Keywords: Cumberland Consulting Group, Madison , Support Center Analyst, Professions , Madison, Wisconsin

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Analyst - Sales and Revenue Forecasting
Description: Summary br br WEC Business Services, a subsidiary of WEC Energy Group, is seeking a Sales and Revenue Forecasting Analyst in our Milwaukee, WI location. br br The Sales and Revenue Forecasting (more...)
Company: WEC Business Services
Location: Milwaukee
Posted on: 11/15/2019

Senior Instructional Design Consultant
Description: Location: on-site as needed in Milwaukee, WI br Position Description: CARA has a great opportunity for a Senior Instructional Design Consultant with Marketing experience to support the design and development (more...)
Company: The CARA Group, Inc.
Location: Milwaukee
Posted on: 11/15/2019

Pain Management Technician - St. Luke's - Full time
Description: How Youll Make a Difference Assists with and performs various pain management procedures.Performs and/or assists in surgical, diagnostic and therapeutic procedures including epidural steroid injections, (more...)
Company: Aurora Health Care
Location: Milwaukee
Posted on: 11/15/2019


Driver - Dedicated Truck Driver - Class A CDL
Description: This Dedicated truck driver position features home time multiple times per week, up to 60,000 per year and a predictable work schedule. Dedicated truckers will haul paper products for a leader in packaging (more...)
Company: Schneider National
Location: Milwaukee
Posted on: 11/15/2019

Commercial Construction Superintendent
Description: As an established General Contractor for over 35 years, we are seeking an experienced a Healthcare Construction Superintendent. The Superintendent will work closely with all members of the project team (more...)
Company: BEAR Construction Company
Location: Milwaukee
Posted on: 11/15/2019

Tax Analyst
Description: Tax AnalystDate: Oct 30, 2019Location:Milwaukee, WI, USRequisition ID: 8921A Career in Beer:Our purpose at MillerCoors, a Molson Coors Company is to delight the worlds beer drinkers. We are the worlds (more...)
Company: MillerCoors
Location: Milwaukee
Posted on: 11/15/2019

Class A CDL - Dedicated Shuttle Truck Driver - 3rd Shift
Description: APPLY ONLINE BELOW OR CALL 855 548-2691 TODAY br br This Dedicated truck driver position features daily time at home, up to 63,800 per year and a predictable work schedule. Dedicated truckers (more...)
Company: Schneider
Location: Milwaukee
Posted on: 11/15/2019

Part Time Retail Inventory Associate
Description: Part Time Retail Inventory Associate Here at RGIS, you count We are looking for a reliable, accurate, and efficient Part Time Inventory Associate to join our exciting team. No experience No problem (more...)
Company: RGIS
Location: Milwaukee
Posted on: 11/15/2019

Class A CDL - Dedicated Shuttle Truck Driver - 3rd Shift
Description: This Dedicated truck driver position features daily time at home, up to 63,800 per year and a predictable work schedule. Dedicated truckers will shuttle paper products for a leader in packaging locally (more...)
Company: Schneider
Location: Milwaukee
Posted on: 11/15/2019

Pharmacy Technician Evenings
Description: We Are Hiring br br Pharmacy Technician - Pharmacy Services General 001 - Full-Time Evenings - CSM Hospital Milwaukee - Milwaukee, WI br br Work Schedule: Second shift 3:00pm-11:30pm. Every other (more...)
Company: Ascension, C44
Location: Milwaukee
Posted on: 11/15/2019

Log In or Create An Account

Get the latest Wisconsin jobs by following @recnetWI on Twitter!

Madison RSS job feeds