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Tier 2/ Tier 3 Windows Support Analyst

Company: APEX SYSTEMS, LLC
Location: Madison
Posted on: July 15, 2019

Job Description:

JOB REQUIREMENTS: Description Our great Fortune 500 client in Downtown Milwaukee has an immediate opening for a Tier 2/Tier 3 Windows Support Analyst. If you are interested please apply with resume to **************************. Essential Functions: Provide and suggest clients with timely business-focused technology solutions Educate clients on best practices and enhanced service offerings Provide training and technical support for clients' users with varying levels of IT knowledge and competence Manage client relationships Foster technical excellence and innovation in all company activities Regularly meet Key Performance Indicators Technical Qualifications: Proficient knowledge in Windows 7/10, Server 2008, 2012, 2016 and 2019 operating systems Proficient knowledge of Active Directory, IP, DNS and DHCP, HyperV. Candidate comfortable with various Routers, Switches, Firewalls and Wireless Access Points. Installation, configuration and troubleshooting of various network hardware and software applications. Candidate needs to be comfortable with a variety of the IT industry concepts, practices, and procedures. Background in installing and configuring Windows systems, service packs, and general PC setup. Understanding of PC hardware configurations. Adding memory to machines, replacing failed hard drives, and fixing minor printer malfunctions. Position Requirements: Excellent problem-solving skills Extremely detail oriented Excellent communication skills are critical to the position in order to effectively interact with management, clients, and team members Ability to work with clients to address their needs and effectively communicate the status of any open issues Interpersonal skills, presentation skills, and follow-up skills Ability to plan, organize, prioritize workload and meet tight deadlines Ability to multitask and work well in an interrupt driven position Ability to handle confidential information Ability to adapt in a fast-paced dynamic work environment Ability to exercise independent judgment and make sound decisions autonomously. Ability to assume responsibility without direct supervision. Communications must be in a professional, helpful and courteous manner and should illustrate the candidate's proactive and positive attitude. Candidate must be flexible in their approach and be a team player. Willingness to provide on-call availability 24/7 on a rotational basis. This opportunity requires some weekend, emergency and evening work. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at *********************************** or ************. VEVRAA Federal Contractor We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state. We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here. ***** APPLICATION INSTRUCTIONS: Apply Online: ************************************************************************** Thi position is listed by a private employment agency. The agency is the legal employer. No fee will be charged of the job applicant.

Keywords: APEX SYSTEMS, LLC, Madison , Tier 2/ Tier 3 Windows Support Analyst, Professions , Madison, Wisconsin

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