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Service Technician

Company: Pella
Location: Madison
Posted on: May 19, 2019

Job Description:

Pella Windows and Doors of Wisconsin is looking for a Service Technician to join our Madison team! This position is responsible for servicing our Pella products in area homes while providing exceptional customer experience. Successful Service Technician candidate have a desire to learn and a positive outlook to turn challenges into opportunities.Construction experience is a plus. New Service Technicians will work directly with experienced techs to learn the trade. Service Technician Job Responsibilities:

  • Accurate measuring of windows, bays, bows & patio doors.
  • Determine materials needed for service.
  • Service existing Pella Windows and Doors of Wisconsin products.
  • Recognize situations that would impact customer expectations, job costs and/or code performance and provide solutions.
  • Maintain a thorough knowledge of product, install techniques, and construction basics.
  • Understands and adheres to the established Pella Windows and Doors of Wisconsin processes and standards.
  • Strive for customer satisfaction by ensuring that customers accept proposed solutions and /or alternate techniques. Service Technician Qualifications and Skills:
    • 3 years of replacement window installation, measuring & carpentry finishing experience
    • Demonstrate analytical problem solving and decision making skills
    • Solid communication skills; clear and readable written documents, graphics, drawings and messages
    • Mechanical aptitude: ability to dismantle and reassemble windows, window coverings and hardware
    • Willingness to work variable work hours, adapt to schedule changes & accept process changes
    • Proven customer resolution skills
    • Valid driver's license

Keywords: Pella, Madison , Service Technician, Professions , Madison, Wisconsin

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