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Billing Analyst Coordinator

Company: TDS Telecommunications
Location: Madison
Posted on: May 19, 2019

Job Description:

OverviewThe Billing Analyst Coordinator is responsible for the following:

  • Establish and maintain all billing master data along with specific customer account data. Billing master data is defined as options that allow the company to modify automated processes without requiring IT changes. The master data will be shaped by business rules as defined by government regulations, tariffs, contracts, and company policies. Examples include:

    • Products and services (transaction codes, call plans, rates, taxes, universal service order codes, etc.)
    • Companies, business offices, exchanges, NPA, NXXLPC rules, notice rules, write-offs, recoveries
    • Account maintenance tasks to ensure accounts are kept current including addresses, contact information, manual adjustments, and other account level data entry tasks.

    • First level dispute management for Billing Operations
    • Accuracy and system integrity which is assured by following established control procedures to analyze incoming requests for completeness, accuracy and proper authorization.
    • Performs verification of rate changes made prior to bill cycle. As applicable, provides post bill cycle bill sample confirmation.
    • Provide consultation and assistance with investigations from other staff within TDS related to billing operation's functions
    • Ensure that billing master data attributes are appropriately maintained to facilitate management reporting.


      • Maintain master billing and account data efficiently and accurately. Perform secondary review and provides bill sample confirmation of change made to maintain compliance with SOX controls. Identify and report system problems promptly.
      • Works with Information Technology on problem resolution, providing analysis of the problem, specifications for changes needed, test conditions to be met, and quality assurance.
      • First level dispute management for Billing Operations
      • Produce monthly reports for Billing Operations and other TDS departments
      • Other tasks as assigned

        QualificationsRequired Qualifications

        • Associates degree or 2+ years of professional work experience

          Other Qualifications

          • Ability to learn new systems as needed for the verification of accuracy of requests, entry of data, and validation of correct/complete entry of requested data. (i.e. MARS, RPACS, SABRE, CABS, CDG, COBRA, METASOLV, ESMAC, CSG, etc.).
          • Good verbal and written communication skills, including the ability to communicate effectively and work with others in a team environment.
          • High degree of accuracy and attention to detail.
          • Good organizational skills; ability to deal with multiple tasks and finish tasks in a timely manner
          • Self-motivated - able to follow detailed instructions and document results.
          • Consistently demonstrates a professional image and positive attitude.
          • Desires continual self-development -- seeking new challenges and ways to learn new processes and skill sets.
          • Able to identify business process improvement opportunities and escalate for evaluation, if applicable.
          • Experience with computers and various software packages (i.e. Windows environment, Microsoft Office Suite).


            As a part of your total compensation, #TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.

Keywords: TDS Telecommunications, Madison , Billing Analyst Coordinator, Professions , Madison, Wisconsin

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