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Managed Services Senior Beaker Consultant

Company: Nordic Consulting Partners Inc
Location: Madison
Posted on: January 14, 2019

Job Description:

Senior Managed Services ConsultantThe senior Managed Services consultant provides Epic EHR design, build, testing and advanced troubleshooting services for Nordic clients while mentoring other Managed Services team members.Key ResponsibilitiesThe senior Managed Services consultant's responsibilities include, but are not limited to


  • Performing expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of Epic applications for Nordic's complex customers
  • Fulfilling system requests from customers, providing expert opinions, and translating needs into detailed requirement specifications
  • Performing in-depth expert-level analysis of workflows, system setup, and system audits as necessary, including leading system upgrades and testing
  • Accurately, completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while still meeting SLAs
  • Leading application management work at client(s) in relevant application module across multiple engagements including project updates and team meetings
  • Continuously developing and improving workflows and processes while following proper change control policies for application builds and configurations
  • Manage multiple complex projects simultaneously while demonstrating success in managing client engagements including director and C-level relationships
  • Working on projects that may be assigned on an ad hoc basis and possibly assisting other corporate initiatives as necessary, directed, assigned, or requested


    Skills and Experience



    • Post-secondary education or equivalent experience, required
    • Epic certification in multiple application modules
    • 5+ years of experience implementing, training, or supporting Epic modules
    • Demonstrating and embodying Nordic's maxims
    • Ability to apply problem solving skills
    • Excellent communication skills, written and verbal
    • Proficiency with Microsoft Office applications
    • Strong attention to detail and ability to organize
    • Must be able to work independently, as well as within a team environment
    • Prior experience with ticketing systems and change management processes
    • Strong customer service track record
    • Knowledge of ITIL processes, previous management and project management experience, and participation in previous systems implementations, preferred


      Compensation and Additional Details



      • Working in Madison, WI is not required but strongly preferred. Trips to the Nordic home office in Madison will be expected.
      • Ability to take on-call rotations
      • Ability to travel up to 10 percent of the time
      • Benefits package offered

        Keywords: Nordic Consulting Partners Inc, Madison , Managed Services Senior Beaker Consultant, Professions , Madison, Wisconsin

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