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Fleet Support Specialist

Company: Dedicated Fleet Services
Location: Madison
Posted on: October 10, 2018

Job Description:

Dedicated Fleet Services located in Madison, WI, is looking for a talented individual to take on the Fleet Support Specialist position. Responsibilities will include managing and monitoring special customer campaigns and projects. This position is ideal for those who enjoy working in a busy, professional environment. CSM values their employees and strives to offer opportunities for professional growth. Responsibilities:

  • Provides breakdown management support for fleet customers
  • Serve as the dealership service representative to manage and monitor special customer campaigns and projects
  • Responsible for fleet customer performance analysis which includes, but is not limited to, fuel economy, maintenance costs, warranty recovery, and invoice review
  • Provides support to the dealer group service operations Primary Duties:
    • Serve as key contact for large fleet customers service issues
    • Organize and manage fleet campaigns through both CSM branches and other dealer locations
    • Review customer performance data and provide recommendations for improvement
    • Provide dealer group representation on site as needed at fleet locations Qualifications:
      • Three to five years heavy duty truck service or related experience with supervisory experience preferred
      • Management skills to include strategic plan development, decision making abilities and program implementation
      • Ability to demonstrate or display extensive product knowledge to customer and staff
      • Must be highly organized, detail oriented and results driven
      • Ability to prioritize and handle numerous tasks simultaneously
      • Effective written and oral communication skills
      • Ability to handle irate and upset customers
      • Possession of basic computer skills including knowledge of and working with MS Office
      • Possession of good mathematical skills
      • Maintain valid Commercial Drivers License
      • Ability to travel to meetings, visit customers, attend training classes
      • Ability to sit, stand, bend, kneel, stoop and lift/move up to 75 lbs. on a regular basis
      • Ability to work in a dealership environment to include 8-10 hour days and flexibility to extend working hours as necessary
      • Associate's degree (AA) in a technical field or comparable work experience APPLY NOW

        Keywords: Dedicated Fleet Services, Madison , Fleet Support Specialist, Professions , Madison, Wisconsin

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