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Fleet Support Specialist

Company: Dedicated Fleet Services
Location: Madison
Posted on: September 13, 2018

Job Description:

trucks dealer


Dedicated Fleet Services located in Madison, WI, is looking for a talented individual to take on the Fleet Support Specialist position. Responsibilities will include managing and monitoring special customer campaigns and projects. This position is ideal for those who enjoy working in a busy, professional environment. CSM values their employees and strives to offer opportunities for professional growth.

Responsibilities:

Provides breakdown management support for fleet customers
Serve as the dealership service representative to manage and monitor special customer campaigns and projects
Responsible for fleet customer performance analysis which includes, but is not limited to, fuel economy, maintenance costs, warranty recovery, and invoice review
Provides support to the dealer group service operations

Primary Duties:

Serve as key contact for large fleet customers service issues
Organize and manage fleet campaigns through both CSM branches and other dealer locations
Review customer performance data and provide recommendations for improvement
Provide dealer group representation on site as needed at fleet locations

Qualifications:

Three to five years heavy duty truck service or related experience with supervisory experience preferred
Management skills to include strategic plan development, decision making abilities and program implementation
Ability to demonstrate or display extensive product knowledge to customer and staff
Must be highly organized, detail oriented and results driven
Ability to prioritize and handle numerous tasks simultaneously
Effective written and oral communication skills
Ability to handle irate and upset customers
Possession of basic computer skills including knowledge of and working with MS Office
Possession of good mathematical skills
Maintain valid Commercial Drivers License
Ability to travel to meetings, visit customers, attend training classes
Ability to sit, stand, bend, kneel, stoop and lift/move up to 75 lbs. on a regular basis
Ability to work in a dealership environment to include 8-10 hour days and flexibility to extend working hours as necessary
Associate's degree (AA) in a technical field or comparable work experience

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Keywords: Dedicated Fleet Services, Madison , Fleet Support Specialist, Professions , Madison, Wisconsin

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