Sales Support Analyst
Company: Highmark Health
Location: Madison
Posted on: January 27, 2023
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Job Description:
**Company :**Highmark Inc.**Job Description :****JOB
SUMMARY**This job is responsible for the overall administration and
oversight of sales support activities for the sales office. The
individual could perform one or more of the following types of
tasks in support of the sales process: new and renewal processing,
product implementation, re-enrollment activities, vendor
interaction, group set-up or cancellation, running reports,
preparing meeting materials, developing proposals and benefit
grids, research, problem resolution, and other administrative and
account relationship activities.**ESSENTIAL RESPONSIBILITIES**+
Effective management of work flow: Ensuring efficient assignment
and completion of work product deliverables, including educating
external customers on simplified submission processes; identifying
and implementing process improvements; prioritizing volume to
ensure deadlines are met; preparing and/or reviewing proposals for
accuracy and reasonableness before delivery; follow-up on open
proposals and maintain timely status updates; analyze and
coordinate implementation of sold cases to ensure accurate
installation.+ Effectively perform account service activities:
Attend meetings with sales personnel; investigate and resolve
complex issues; provide timely and accurate responses to external
customers.+ At a senior level, mentor sales support staff and
promote effective team work by assisting with training; ensuring
understanding of duties , systems, work flows, processes and
procedures+ Accurately and timely process and set-up new or updated
clients in the appropriate system(s).+ Other duties as assigned or
requested.**EDUCATION****Required**+ High School Diploma or GED+
3-5 years of relevant, progressive experience in the area of
specialization. Exempted experience requirements effective August
2016.**Substitutions**+ None**Preferred**+ None+ Understanding of
self-funding and/or Stop Loss concepts+ Knowledge of medical
insurance products and terminology+ Understanding of group
insurance underwriting guidelines**LICENSES OR
CERTIFICATIONS****Required**+ None**Preferred**+ None**SKILLS**+
Experience using Excel and Word+ Verbal and written communication
skills+ Organizational skills+ Math skills+ Customer / account
service experience in the group insurance or employee benefits
industry within a professional office setting**Languages (Other
than English)?**None**Travel Requirement**0% - 25%**PHYSICAL,
MENTAL DEMANDS and WORKING CONDITIONS****Position
Type**Office-basedTeaches / trains others
regularlyOccasionallyTravel regularly from the office to various
work sites or from site-to-siteRarelyWorks primarily out-of-the
office selling products/services (sales employees)NeverPhysical
work site requiredYesLifting: up to 10 poundsConstantlyLifting: 10
to 25 poundsOccasionallyLifting: 25 to 50
poundsOccasionally**_Disclaimer:_** _The job description has been
designed to indicate the general nature and essential duties and
responsibilities of work performed by employees within this job
title. It may not contain a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees to do
this job._**_Compliance Requirement_** _: This job adheres to the
ethical and legal standards and behavioral expectations as set
forth in the code of business conduct and company policies.__As a
component of job responsibilities, employees may have access to
covered information, cardholder data, or other confidential
customer information that must be protected at all times. In
connection with this, all employees must comply with both the
Health Insurance Portability Accountability Act of 1996 (HIPAA) as
described in the Notice of Privacy Practices and Privacy Policies
and Procedures as well as all data security guidelines established
within the Company's Handbook of Privacy Policies and Practices and
Information Security Policy.__Furthermore, it is every employee's
responsibility to comply with the company's Code of Business
Conduct. This includes but is not limited to adherence to
applicable federal and state laws, rules, and regulations as well
as company policies and training requirements._**Pay Range
Minimum:**$17.93**Pay Range Maximum:**$32.26_Base pay is determined
by a variety of factors including a candidate's qualifications,
experience, and expected contributions, as well as internal peer
equity, market, and business considerations. The displayed salary
range does not reflect any geographic differential Highmark may
apply for certain locations based upon comparative
markets._Highmark Health and its affiliates prohibit discrimination
against qualified individuals based on their status as protected
veterans or individuals with disabilities, and prohibit
discrimination against all individuals based on their race, color,
age, religion, sex, national origin, sexual orientation/gender
identity or any other category protected by applicable federal,
state or local law. Highmark Health and its affiliates take
affirmative action to employ and advance in employment individuals
without regard to race, color, age, religion, sex, national origin,
sexual orientation/gender identity, protected veteran status or
disability.EEO is The LawEqual Opportunity Employer
Minorities/Women/Protected Veterans/Disabled/Sexual
Orientation/Gender Identity (
_https://www.eeoc.gov/sites/default/files/migrated\_files/employers/poster\_screen\_reader\_optimized.pdf_
)We endeavor to make this site accessible to any and all users. If
you would like to contact us regarding the accessibility of our
website or need assistance completing the application process,
please contact number below.For accommodation requests, please
contact HR Services Online at
HRServices@highmarkhealth.orgCalifornia Consumer Privacy Act
Employees, Contractors, and Applicants NoticeReq ID: J220719
Keywords: Highmark Health, Madison , Sales Support Analyst, Professions , Madison, Wisconsin
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