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Business Support Analyst

Company: Change Healthcare
Location: Madison
Posted on: January 26, 2023

Job Description:

Business Support AnalystChange Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities. Business Support Analyst Overview of Position Responsible for user training & support related to front end processes, interface development/support, interface mapping/research. This role will also work with TES Operations Partners to identify, evaluate, and develop system procedures which are cost effective and meet business requirements. Function is responsible for testing/performing QA activities and providing details/recommendations/direction to Legacy Programmers related to any issues or problems detected. May plan and execute unit integration, and acceptance testing; additionally, working with Programming to update specifications for systems to meet specific needs. Work assignments are moderately complex in nature where system knowledge is required in resolving problems and making routine updates / recommendations to mitigate. May interact with functional peer groups at management levels and/or outside customers. What will be my duties and responsibilities in this job?Performs moderately complex system research in troubleshooting and resolving issues reported by Operations. Exercises judgment within defined procedures and practices; combined with system knowledge to determine appropriate action. Clarifies system set-up requirements and protocol.Performs moderately complex interface utility mapping and data integrity check/reviewDetailed Analysis of new client, billing data and files to identify potential problems or issuesMonitors interfaces/hospital files as well as claims filed for internal customer to determine accuracy of content and claims acceptanceWorks with MDIV Programmers or facility (hospital/client) staff to provide detailed information (on interfaces/hospital files) and provides recommendation for correctionTest and performs QA activities on moderately complex interfacesCompletes moderately complex ad hoc requests as needed for clients/operations or troubleshootingOther duties as assignedWhat are the requirements needed for this position?High school diploma or GEDStrong personal computer literacy required; including working knowledge of relevant software packages such as Microsoft Office (Excel, Access, PowerPoint, and Word) 1-2+ years medical billing experience What other skills/experience would be helpful to have?Working knowledge in analysis, translating specifications, ability to read flat files Ability to work in a fast-paced environment Excellent communication (both written and oral) and interpersonal skills Strong analytical thinking Excellent organizational skills Ability to multi task and work through complex issues Ability to meet position metrics goals (KPIs) Billing and/or analytical support within a medical billing office Familiar with data files formats such as. hl7, .txt or .csv Prior experience and/knowledge with interface engines a plus What are the working conditions and physical requirements of this job? General office demandsOffice environment compatible for remote office with high-speed internet Diversity and Inclusion: At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at /diversity Feeling Inspired? Ready to MakeAChange? Apply today!COVID Vaccination Requirements We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and, when j ob-related and consistent with business necessity , we may require periodic testing for certain roles. Some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.Equal Opportunity/Affirmative Action Statement Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to [Click Here to Email Your Resum] with ''Applicant requesting reasonable accommodation'' as the subject. Resumes or CVs submitted to this email box will not be accepted.Click here English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcares Privacy Notice to California Job Applicants Regarding the Collection of Personal Information (. Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

Keywords: Change Healthcare, Madison , Business Support Analyst, Professions , Madison, Wisconsin

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