Monitoring Analyst, Broadcast Operations

Company: Meta
Location: Madison
Posted on: June 25, 2022

Job Description:

**Summary:** The Media Content Operations team enables integrations with media industry supply chains and the Meta suite of products and apps, and provides technical support for the content. Our Broadcast Operations team is responsible for high touch audio-visual support on top tier Live broadcasts.We are seeking an individual who is passionate about Meta's products and our mission, and is relentless in finding smarter, better, faster ways of getting things done. The core responsibilities of this role involve distributing technical support for Live broadcasts across the Meta family of apps. This person will work with internal stakeholders including Partnerships, Production, Product, and Engineering to ensure Live broadcast operations support for Live broadcast partners. This is a full-time position.The work hours for this role will be 1pm-9pm (Monday - Friday) Pacific Standard Time.**Required Skills:** Monitoring Analyst, Broadcast Operations Responsibilities:1. Monitor top-tier live broadcasts to support premier partners and troubleshoot/escalate issues as they arise2. Work with technical analyst and engineering teams to communicate issues3. Review, triage and investigate problems (root cause analysis)4. Interface with scaled workforce to ensure events are monitored with efficiency and accuracy5. Establish and maintain strong cross-functional partnerships with key stakeholders, including Engineering, Ops, and Partnerships6. Manage key projects independently from initiation through completion7. Set expectations with all stakeholders and drive communication throughout the process, outlining key deadlines and interdependencies, clarifying business requirements and managing team and cross-functional expectations8. Proactively identify risks in project execution and mitigate risks effectively9. Define the scope, timelines and resources needed to meet the project objectives10. Develop a deep expertise of Meta's Live platform of products and how they are being used across constituent groups11. Provide visibility to all deliverables, timelines and issues frequent status updates to the team and relevant partners12. Proactively seek feedback from partners and team members to constantly improve process and execution13. Accept/decline support requests**Minimum Qualifications:** Minimum Qualifications:14. 2+ years of experience in a project/program management, management consulting, operations or similar strategic space15. Experience at a studio, media company, in post-production, social media, and/or at a video platform16. Experience communication to both technical and business audiences17. Experience managing multiple priorities simultaneously and exhibit a thorough understanding of automated technology and traditional broadcast technology18. Experience building best-in-class program management capabilities to drive balanced performance & operational excellence across the organization19. Experience in conducting analyses, identifying insights and communicating results to inform business decisions20. Experience with surface project opportunities for future roadmaps and influence leadership to gain buy-in/support21. Understanding of live broadcast environment (i.e., switching and routing knowledge, network monitoring/troubleshooting, etc.)22. Experience in fast-paced and dynamic environments23. Experience working on a large cross-functional team**Preferred Qualifications:** Preferred Qualifications:24. Experience in video content operations, broadcast operations, entertainment/related industries25. High inter-personal and communication skills. Experience flexing communications style, advanced in influencing skills to drive the best impact for the company, while growing and maintaining strong healthy work relationships26. Results driven, high-achiever, resourceful and proactive in chasing progress, with experience resolving problems and effective in conflict resolution27. Experience in customer satisfaction in partner support or process implementation within production field**Industry:** Internet**Equal Opportunity:** Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

Keywords: Meta, Madison , Monitoring Analyst, Broadcast Operations, Professions , Madison, Wisconsin