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Senior Unified Communications Analyst -

Company: UW Health
Location: Middleton
Posted on: January 15, 2022

Job Description:

Join the #1 hospital in Wisconsin!We are seeking a Senior Unified Communications Analyst to:

  • Have experience with engineering and infrastructure specially related to Unified Communications and/or networking.
  • Assist with development of initiatives by working directly with clinical and operational personnel to implement services.
  • Help b uild, configure and support the various unified communications solutions including IP telephony, voice mail, video conferencing, web conferencing, and instant messaging.
  • Identify opportunities, provide recommendations and alternative methods to enhance the patient and family experience, improve cost efficiencies, performance and productivity.Learn More About IS at UW HealthEducation :
    Minimum - Bachelor's Degree (relevant work experience may be considered in lieu of).Preferred - Bachelor's or Master's degree in Healthcare, Information Technology, Business, or related field strongly preferred.Work Experience :
    Minimum - Five years relevant experience.Preferred - 7-10 years relevant experience in a Healthcare setting.Required Skills, Knowledge, and Abilities :
    • Strong understanding of network infrastructure components and concepts.
    • Strong understanding of Microsoft Windows and Linux server management and networking.
    • Experience with Cisco IP Telephony systems is required.
    • Experience working directly with Cisco routers, switches, wireless and Quality of Service is required.
    • Experience with VMWare ESX is preferred.
    • Experience with call centers and ACD call flow is required.
    • Knowledge of PBX, key systems, Centrex, etc. helpful.
    • Strong communications skills; both verbal and written.
    • Ability to manage multiple concurrent activities.Physical Requirements :
      Medium: Ability to lift up to 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.Our Commitment to Diversity, Equity, and Inclusion
      UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.W ork Schedule :
      This is a full-time position scheduled to typically work Monday through Friday, with core hours between 8:00 am to 5:00 pm plus an afterhours/weekend on call rotation. Applicants hired into this position can work from either Illinois or Wisconsin. Details will be discussed during the interview process.UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.

Keywords: UW Health, Madison , Senior Unified Communications Analyst -, Professions , Middleton, Wisconsin

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