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Business Systems Analyst III - Remote Nationwide

Company: UnitedHealth Group
Location: Madison
Posted on: April 10, 2021

Job Description:

Responsible for the business requirements and analysis on large corporate projects and initiatives that are complex in nature (for example, multiple impacted departments, new technologies, high degree of complexity). On these large initiatives, multiple Business Analysts will often be required, and the Business Analyst III serves as the lead Analyst position in ensuring high quality solutions.You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities:

  • Work closely with key Architecture and Development personnel to technically design solutions that meet defined contractual or project needs. This involves strong technical knowledge and the ability to brainstorm, analyze, communicate, and break down technical implementations.
  • Serve as lead BA in working as the liaison between IT Organization and key stakeholders to gather detailed requirements and specifications from users, assist in the design and development of technical solutions, and ensure the technical solutions meet the user's needs.
  • Mentor other Business Analysts on key aspects of running large initiatives projects- involving, but not limited to, design, planning out epics and detailing future work, eliciting requirements, and sequencing work.
  • Mentor other Business Analysts on configuration work, either configuration work within large projects/initiatives, or within the overall configuration process
  • Coordinate and implement process flow and functional improvements to increase user efficiency within LHI's applications. Prepare detailed program specifications and coordinate system implementations with various departments to ensure satisfactory results are achieved.
    • Provide escalation path for Omnichannel "help desk" on complex issues and answer user questions as needed
    • Assist in testing new system functionality before it is implemented to ensure it meets business and user requirements.
    • Train users in efficient and effective use of omnichannel and other systems.You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
      • Bachelor's Degree in Computer Science MIS, Business or other related field or Equivalent combination of education, experience and/or applicable military experience
      • 4+ years' experience in business analysis and/or gathering business requirements
      • Understanding of complex database structures and relationships
      • Demonstrated successful implementation of omnichannel /call center projects/initiatives.
      • Must be able to understand complex business processes that cross many functional operational units
      • Must have experience working as a liaison between IT and the internal user community
      • Strong knowledge of Structured Query Language (SQL)
      • Strong knowledge of relational databases (tables, joins, key fields)
      • Intermediate Microsoft Office programs
      • Ability to understand complex concepts of software setup, configuration and customization, especially the relationships between database tables
      • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders.Preferred Qualifications:
        • Understanding of Agile principles and software development methodologies
        • Strong analytical and problem-solving skills
        • Attention to detail is essential as are excellent verbal and written communication skills
        • Ability to complete a project in a timely manner
        • Ability to work with minimum supervision
        • Ability to interact and communicate with all levels of personnel and management and be able to effectively perform assigned duties in a team oriented environment
        • Ability to work in a fast paced and dynamic work environment
        • Microsoft Visio
        • National Career Readiness CertificateUnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.You can learn more about all we are doing to fight COVID-19 and support impacted communities: click here .*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.Colorado Residents Only: The salary range for Colorado residents is $64,800 to $116,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.Job Keywords: OptumCare, OptumServe, LHI, UnitedHealth Group, telecommute, remote, business analyst, gathering requirements, callcenter, omnichannel, SQL, #RPO, work from home, work at home, WFH, WAH, hiring immediately

Keywords: UnitedHealth Group, Madison , Business Systems Analyst III - Remote Nationwide, Professions , Madison, Wisconsin

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