MadisonRecruiter Since 2001
the smart solution for Madison jobs

Site Infrastructure Support Analyst

Company: Eaton
Location: Watertown
Posted on: February 25, 2021

Job Description:

Join Eaton's Information Technology IT team and help positively impact our business through leading technologies, exciting and challenging enterprise projects and new platforms. We are currently seeking an IT Site Infrastructure Support Analyst to join our team in Waukesha, WI. The Site Infrastructure Support Analyst will provide client infrastructure (PC, Laptop, PC/Laptop Peripheral, Mobile Device, Printers) support with minimal supervision of a supervisor or senior peer. Customers include all of Eaton's internal IT users within a specific geographic Zone. This includes monitoring Incident and Request queues and meeting defined SLAs for Incident and Request resolution.Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours.In This Role You Will* Be responsible for the deployment, configuration, and support of hardware (PC, laptop, mobile, printing, etc.), client operating systems, and productivity software for end users.* Follow IT Service Management (ITSM) processes: asset management, change management, incident management, request management, problem management, and project management to serve end users and maintain high levels of performance in achieving service level agreements.* Be responsible for annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required.* Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed.* Participate in trouble-shooting and resolution of larger IT issues. Participate in efforts related to root cause analysis and problem management as needed.* Serve as the liaison between IT and users to drive IT standards. Advocate, influence, and assure compliance to IT standards and policies. Share information about best practices with end users to increase user satisfaction and productivity.* Participate in internal audits related to IT processes, procedures, software, and systems. Influence budgeting, forecasting, and spending for IT infrastructure as required. Identify opportunities for improvement.* Adhere to company policies and procedures always, including, but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures. Protect both Eaton's physical and information assets.When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we - as individuals and as a company - are stronger.Required (Basic) Qualifications* High School Diploma or GED from an accredited institution is required.* Minimum 2 years of IT experience is required.* This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.* Must be able to work in the United States without corporate sponsorship now and within the future.* No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Waukesha, WI will be considered. Active Duty Military Service member candidates are exempt from the geographical area limitation.Preferred Qualifications* Associate Degree in Business or Technology from an accredited institution* ITIL, MCSA, or comparable certification* A+ certification* 5 plus years of IT experience supporting Windows operating systems and PCs* Previous Customer Service experiencePosition Criteria* Intermediate Level Knowledge of the following:* Microsoft Operating Systems* Microsoft Office Suite* Endpoint Devices - PC, Laptop, Mobile Devices, PC Peripherals* Other IT Infrastructure (working knowledge) - network, servers, storage, phone systems* Miscellaneous Equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc.* Use of ticketing system and meeting Service Level Agreements* IT Service Management - Asset Management, Incident Management, Request Management, Problem Management and Change ManagementWe are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.JobInformation TechnologyRegionNorth America - US/Puerto RicoPrimary LocationUnited States-Wisconsin-WaukeshaOther LocationsUnited States-Wisconsin-WatertownWork LocationsWaukesha WI Loc 1OrganizationCorporate SectorJob LevelIndividual ContributorScheduleFull-timeIs remote work (i.e. working from home or another Eaton facility) allowed for this position?NoDoes this position offer relocation?NoTravelYes, 10 % of the TimeRequisition ID :091743

Keywords: Eaton, Madison , Site Infrastructure Support Analyst, Professions , Watertown, Wisconsin

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Principal Site Reliability Engineer
Description: Job Description Discover. A brighter future. With Discover, you''ll have the chance
Company: Discover
Location: Crystal Lake
Posted on: 03/2/2021

Refrigeration Repair Technician
Description: Join the Sears Home Services team as an Appliance Repair Technician No On-Call Work No Sundays Join Us Today Potential for up to 5,000 sign-on bonus Tools stipend available Start
Company: Care & Comfort
Location: Dubuque
Posted on: 03/2/2021

CDL-A Truck Driver Jobs
Description: Ambassadors Wanted OTR Truck Driving Opportunities Join one of America's best companies to drive for today Ashley Distribution Services LTD is currently seeking ambassadors for top-paying
Company: Ashley Distribution Services
Location: Crystal Lake
Posted on: 03/2/2021


CDL A Company Drivers
Description: Company Solo Drivers br br Competitive pay per mile br Quarterly performance bonus br Our drivers average 7OK
Company: Zeitner & Sons
Location: Hoffman Estates
Posted on: 03/2/2021

High Demand For Quality Electricians - Get New Clients In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Sheboygan
Posted on: 03/2/2021

U. S. Xpress: Truck Driver - Class A Cdl - Dedicated
Description: Job DescriptionLIMITED
Company: U. S. Xpress
Location: Dubuque
Posted on: 03/2/2021

Secor Logistics: Cdl-A Truck Driver - Dedicated Runs - $. 55 Cpm
Description: Job DescriptionSecor Logistics, LLC is a family-owned business that prides itself on taking care of our employees and clients. Our goal is to build our team with the finest drivers and team members. Since (more...)
Company: Secor Logistics
Location: Dubuque
Posted on: 03/2/2021

Desktop Support Technician
Description: What We Do RL Canning Inc. is a global provider of information technology consulting and managed services. We deliver innovative IT services that offer our customers the flexibility to meet unique business (more...)
Company: RL Canning, Inc.
Location: Hoffman Estates
Posted on: 03/2/2021

CDL A US Xpress Truck Drivers - Great Benefits
Description: About Benefits QualificationsClass A CDL Company Drivers: DedicatedDEDICATED HOME DAILY OR WEEKLYCall Us Today at 855-878-5158 APS Job ID Name First Last State AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict (more...)
Company: US Xpress
Location: Dubuque
Posted on: 03/2/2021

Technical Production Lead (Night Shift)
Description: The Technical Production Lead will be based in Buffalo Grove, IL . Responsible for a variety of complex operations and duties in a production area.We are looking for someone who demonstrates : Intense (more...)
Company: Flex
Location: Buffalo Grove
Posted on: 03/2/2021

Log In or Create An Account

Get the latest Wisconsin jobs by following @recnetWI on Twitter!

Madison RSS job feeds