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MS Dynamics CRM Analyst

Company: Johnson Health Tech North America Inc
Location: Cottage Grove
Posted on: February 23, 2021

Job Description:

Position Overview:
Under the direction of the CRM Team Lead, the MS Dynamics CRM Architect is someone who performs a variety of Dynamics CRM work in accordance with company policies and procedures. Duties include providing ongoing support for CRM business users across America's BMCs, analyzing current CRM processes and making suggestions for improvements, developing specifications and/or programming enhancements to CRM and assisting as appropriating in implementing new CRM modules. This is a non-supervisory position.

Responsibilities:
--- Provide MS CRM skills with Johnson group operation and domain knowledge to support America region BMCs (Mexico, Brazil, Canada and the US) implementation, following JHT group standard and unify processes.
--- Provide long-term CRM support for BMCs
--- Provide CRM customization skills to work on CRM enhancement project.
--- To play the role as CRM project coordinator between HQ IT Taiwan and America region team, and to assist America region team to adapt to HQ project management methods and budget authorization processes.
Qualifications:
Education:
--- Bachelors degree in Computer Science, Information Systems or other related field required

Experience:
--- 1 - 3 years of Dynamics CRM Experience
--- Minimum 1 CRM Implementation

Other Requirements:
--- Advanced computer skills required
--- Advanced working knowledge of Windows servers, computer networking and PC hardware required
--- Occasional travel to our remote offices in Canada, Mexico, Brazil or Taiwan may be required for up to 2 weeks at a time.

Skills:
Problem Solving:
--- Excellent analytical skills
--- Ability to apply and use technology for problem solving

Process Knowledge:
--- Has a thorough understanding of Dynamics CRM and business processes

Initiative:
--- Achieves high percent of task target dates
--- Suggests, develops and improves current work processes
--- Willing to assist others when his / her tasks are complete
--- Contributes ideas to improve current processes

Interpersonal:
--- Ability to establish and maintain effective working relationships with diverse group of co workers, customers and vendors
--- Contributes to a positive working environment

Organization:
--- Skilled in planning, organizing resources and establishing priorities for work assignments for optimum results
--- Able to handle multiple projects

Communication:
--- Able to effectively present ideas and information through oral and written communication skills
--- Works and communicates well with others in a team environment
--- Effective communication with business team managers and top management

Quality of Work:
--- Able to be consistently accurate
--- Able to follows tasks to completion in a timely manner without sacrificing quality

Other Preferred Skills:
--- .NET Development

Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities.

Some of our outstanding benefits include:
--- Health & Dental Insurance
--- Company paid Life Insurance
--- 401(k)
--- Paid Time Off benefits
--- Free access to our state-of-the-art onsite workout facility
--- Product discounts
--- Wellness programs

EOE/M/W/Vet/DisabilityPI130129677

Keywords: Johnson Health Tech North America Inc, Madison , MS Dynamics CRM Analyst, Professions , Cottage Grove, Wisconsin

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