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Service Desk Technician

Company: Empower Professionals Inc
Location: Madison
Posted on: January 13, 2021

Job Description:

Service Desk Technician Madison, WI 6+ Months Job Requirements:QualificationsMinimum QualificationsMinimum 1 year of technical experienceBA/BS degree in Computer Science, Mathematics, Electrical Engineering, or related discipline; equivalent experience acceptable.Associate's degree in a computer-related field, plus one year of experience in a relevant technical role, ORIf no post secondary degree, a minimum 2 years in a technical support or systems administration role maintaining high service levels in a demanding environmentOther Required QualificationsCapable of resolving critical issues in a time sensitive manner, cognizant of requisite service levels.Ability to establish customer trust and confidence in the Client Managed Services knowledge of and concern for customers' business needs.History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the customers while meeting deadlines.Critical attention to detail and solid creative problem solving skills.Ability to perform intermediate root cause analysis.Strong organizational, analytical, and problem solving skills.Customer Service focused and a high level of professionalism.Ability to consistently follow policies and procedures.Strong communication and documentation skills.Excellence verbal and written communication skills, with the ability to effectively interact with all coworkers and stakeholders, in including senior leadership.Ability to prioritize work and handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment.Must know when to ask for assistance. Must be approachable, teachable, a team player with a strong desire to continue learning and expanding their experience in a highly evolving technical environment.Must have good time management skills and be able to meet rigid and urgent assignment

Keywords: Empower Professionals Inc, Madison , Service Desk Technician, Professions , Madison, Wisconsin

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