MadisonRecruiter Since 2001
the smart solution for Madison jobs

Desktop Support Technician

Company: Interactive Business Systems, Inc.
Location: Madison
Posted on: January 8, 2021

Job Description:

Interactive Business Systems is teaming up with a Madison, WI area client to locate and bring on a Desktop Support consultant for a contract opportunity!* The service to be performed includes providing Identity and Account Management (IAM) services for staff and public users of internet based applications, performing 1st and 2nd Tier computer support for internal staff, and managing and deploying computers for staff. The external applications include various programs for training* The proposed service includes verifying the identity of the caller, resetting their password and or unlocking their account, instructing the caller to use self-service account recovery in the future, forwarding the call to another call center if needed for further assistance, and documenting the details of the call.* The 1st and 2nd Tier support includes advanced troubleshooting (hardware, software and network), problem documentation, customer assistance, and problem escalation.* The contractor service would be responsible for computer build activities including; building computer devices, installing software, performing asset management activities and improving the overall service delivery process for agency customers.* The services and quality provided will be monitored by the ITSC supervisor utilizing real-time data generated by the call manager and ticketing software, as well as quality assurance recordings.* The external IAM support for public citizens is part of the core service the state provides in administering the Unemployment Insurance and Job Training programs to Wisconsin citizens because use of the online application is mandatory for many programs.Job Requirements:* supporting and managing computer devices (laptops and desktops),* handling and fulfilling software service request from customers,* Levaraging security tools and Identity and Account Management Tools for managing public user accounts, and* Cherwell Management, Cares Centurion Management Systems, LANDesk, and SecureDoc. The software includes, but is not limited to: Windows 7, Windows 10, Microsoft Office 365, Office 2010, Office 2016, Adobe products, Ricoh print software, Active Directory, VPN and multi-factor authentication tools.IBS offers a competitive salary and comprehensive benefits package to all employees. Referral and sign-on bonuses may also be available.About IBS: IBS, Interactive Business Systems, Inc., is an IT solutions and staffing company known for achieving business objectives and bottom-line results through the smart architecting, implementation and management of technology. In three decades of developing the technology applications, tools, environments and teams that foster top business performance, we have become an industry-leading IT services provider.

Keywords: Interactive Business Systems, Inc., Madison , Desktop Support Technician, Professions , Madison, Wisconsin

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Class A CDL Truck Drivers
Description: Job Description LIMITED TIME NEW dedicated opportunity with AN EXTRA
Company: US Xpress
Location: Dubuque
Posted on: 01/16/2021

26739 - Maintenance Technician I or II, Maintenance - 3rd Shift
Description: Apply Online Description PRIMARY RESPONSIBILITIES: Troubleshoot and repair all mechanical functions, mechanical drive units, industrial hydraulics and pneumatic powers, plumbing architectures, AC and (more...)
Company: Andersen Corporation
Location: Dubuque
Posted on: 01/16/2021

Truck Driver - Class A CDL - Dedicated
Description: Job DescriptionLIMITED TIME NEW dedicated opportunity with AN EXTRA
Company: U.S.Xpress
Location: Dubuque
Posted on: 01/16/2021


Over the Road Truck Driver POS# 7316
Description: 5,000 contracting incentive available for a limited time J.B. Hunt has contracting opportunities available within our Truckload
Company: JB Hunt Transport
Location: Dubuque
Posted on: 01/16/2021

Regional Flatbed Drivers To 53 Cents and 90 Percent Loaded
Description: br br br Regional Drivers - 90 Pre-Loaded Make Up to .53 CPM - Flatbed Made Easy br Call 877 784-1342 or Apply Online Below br br A valid Class-A CDL is required for all driving positions (more...)
Company: Koch Trucking
Location: Dubuque
Posted on: 01/16/2021

Over the Road Truck Driver POS# 6488
Description: J.B. Hunt is hiring over the road CDL-A truckload drivers Driving with J.B. Hunt means consistency, guaranteed home time, strong miles and a top-notch safety program.
Company: J.B. Hunt Transport
Location: Dubuque
Posted on: 01/16/2021

Zeitner Class A Company Driver
Description: Company Solo Drivers br br Competitive pay per mile br Quarterly performance bonus br Our drivers average 7OK per
Company: Zeitner & Sons
Location: Dubuque
Posted on: 01/16/2021

CDL-A Experienced OTR Truck Drivers
Description: VARIANT OFFERS INDUSTRY LEADING PAY AND MANY MORE GREAT
Company: Variant
Location: Sheboygan
Posted on: 01/16/2021

Account Manager Fulfillment
Description: Company Profile: br Rockfarm Supply Chain Solutions is a growing Logistics Service Provider delivering logistics solutions throughout North America. Our integrated TMS coupled with the Rockfarm team (more...)
Company: Rockfarm Supply Chain Solutions
Location: Dubuque
Posted on: 01/16/2021

Class A Team Driver Jobs
Description: Job DescriptionTeam Drivers: HUGE 30,000 Sign-On Bonus/split with TONS
Company: U.S.Xpress
Location: Dubuque
Posted on: 01/16/2021

Log In or Create An Account

Get the latest Wisconsin jobs by following @recnetWI on Twitter!

Madison RSS job feeds