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Account Representative

Company: Wind River Financial
Location: Madison
Posted on: October 12, 2019

Job Description:

As an Account Representative at Wind River, you thrive on building long-term customer relationships.--You understand customer needs and demonstrate how our industry-leading service and solutions will meet those needs. You see opportunities where others see challenges.So what does it take to be successful?Success Characteristics:A passion for providing superior customer service and exceeding client expectations at every opportunity.Endless curiosity about clients' business challenges, and the problem-solving skills to help them find solutions.A desire to be part of a team that collaborates and pushes each other to achieve the very best performance.Responsibilities:Manage the customer support phone queue for the Client Care team.Provide ongoing support to assigned clients by responding to inquiries and requests, resolving issues, and leading regular program reviews.----Advise clients on their payments program providing education and introducing--new solutions that will enhance service and meet their business needs.Required:An associate's degree and 1 year of customer service experience, or an equivalent combination of education and related work experience.Excellent communication skills (written, verbal, active listening).Strong time management and organizational skills, and superior attention to detail.The ability to manage multiple projects, prioritizing work and following through on commitments.Proficiency in MS Office (Word/Excel/PowerPoint).?Preferred:Customer service experience in a business services or similar environment.Who we are:Wind River provides superior payment processing products and services to thousands of clients throughout 38 states. We pride ourselves on doing business differently and delivering a level of customer care that is unequaled in our industry. We value honesty, intelligence, work ethic, humor and building strong relationships. And we have built our company with employees who think like entrepreneurs!Why join Wind River?We were named one of Madison Magazine's 2014 Best Places to Work!We are committed to building strong partnerships with our employees, our clients and our community. We're a growing company in an expanding industry.We offer great compensation and a comprehensive benefits package includes health, dental, life, disability, and 401(k) with generous match.Wind River Financial is an equal opportunity employer (EOE).

Keywords: Wind River Financial, Madison , Account Representative, Other , Madison, Wisconsin

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