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Customer Communications Specialist

Company: National Guardian
Location: Madison
Posted on: August 16, 2019

Job Description:

This position is required to provide an excellent level of customer service to all internal and external customers via phone and written communication. This position is responsible for telephone support, submitting service requests according to written procedures, and focusing on customer retention by providing a high level of friendly, sensitive, professional and responsive communication.Communicate with a high level of professionalism, patience, and understanding to callers.

  • Function comfortably in a fast-paced, performance-based call center environment where every call may be monitored, recorded, and/or assessed.
  • Interpret policy provisions to determine methods of effecting desired changes such as a change of beneficiary, type of insurance, or change in method of premium payment.
  • Follow the processes and procedures that the call center requires for handling calls.Required Knowledge, Skills and Abilities:
  • Personal characteristics such as friendly attitude, good judgment, honesty, tactfulness and initiative are essential.
  • Strong oral and written communication skills that convey confidence, professionalism and empathy.
  • Complete assigned projects, tasks, and/or milestones by agreed upon due date.
  • Strong ability to learn new things quickly and ability to positively handle change.
  • Intermediate knowledge of and ability to utilize PC programs such as Windows and MS office while effectively being able to navigate the computer and keyboard.
  • Ability to work autonomously and work well under pressure with strong attention to detail.
  • Ability to gather and analyze information skillfully.
  • Ability to manage difficult or emotional customer situations.
  • Perform other related work as requested or required.Education/Experience
  • High school diploma or equivalent required
  • Two years customer service/call center experience preferred

Keywords: National Guardian, Madison , Customer Communications Specialist, Other , Madison, Wisconsin

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