MadisonRecruiter
the smart solution for Madison jobs

Full-Time Teller (30 hours/week): East Side Branch (Spanish Bilingual Required)

Company: UW Credit Union
Location: Madison
Posted on: January 14, 2019

Job Description:

Perform a wide range of transactional duties to serve members by receiving and dispensing funds with high degree of accuracy. Maintain accurate transactional records, providing basic cash receipt and payment service in accordance with UW Credit Union policies and procedures. The person in this position listens carefully and uncovers member needs, and is responsible to professionally and skillfully refer new business to the Financial Specialists. The Teller is responsible for thoroughly understanding our product and service options. This position must effectively carry out the essential duties of this position in a manner that consistently demonstrates the core values of the organization in a positive manner. UW Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Minorities, Protected Veterans, Women, and individuals with Disabilities. 1) Achieve balanced scorecard results (Teller scorecard) - 50% a) Meet specific goals for member service, sales and accuracy. b) Educate members about convenience service options such as online banking, telephone banking and ATM access. c) Responsible for the accuracy of all transactions with members as described in UW Credit Union's Cash Management policies and procedures d) Ensure that all member requests are processed accurately and efficiently. e) Responsible for researching all teller transactions when potential errors are identified and responsible for communicating with affected members. 2) Develop and Maintain Quality Member Relationships - 40% a) Provide personalized, professional service to all members in an exceptional manner, seeking out opportunities to exceed member expectations. b) Meet expected service levels for wait time and accuracy. c) Consistently demonstrate all expected service and sales behaviors. d) Ensure that all member requests are processed accurately and efficiently. e) Maintain a high degree of knowledge in all credit union programs, ensuring quality service and accuracy is delivered to UWCU members. f) Always act in the member's best interest; consistently educate members about their financial choices including convenience service options. g) Consistently recognize opportunities to refer members to Financial Specialists and other business partners. h) Participate in the development and attainment of branch goals. i) Take responsibility for retaining member relationships. j) Take ownership of problems, show empathy and apologize for errors and follow up appropriately. Utilize member feedback to enhance service quality, create equitable solutions and increase member loyalty. k) Display sound judgment in handling member requests and exceptions, seeking and documenting approval as needed. l) Consistently meets standards for scored observations and dialogs 3) Contribute to activities that Promote Individual and Organizational Success - 10% a) Arrive promptly and prepared for dialogs, staff meetings and trainings. Assume ownership for securing information communicated during personal absence. b) Responsible for understanding and adhering to all policies, procedures and regulations. c) Support corporate strategies and goals. d) Assume responsibility for personal development through training, collaboration and teamwork. e) Demonstrate professionalism in dress, tone, flexibility, and communication. f) Consistently act as part of a cohesive team, demonstrating excellent interpersonal skills and the ability to interact positively with other employees. g) Handle conflict directly and discreetly. h) Show empathy and respect in all interactions with members and co-workers. i) Maintain open and respectful communication with other departments. j) Assume responsibility for branch duties as assigned or needed. k) Take ownership for change. Analyze, justify and recommend change in operations to enhance productivity and improve service. To perform this job successfully, an individual must demonstrate regular, predictable attendance and be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. - HS Diploma or equivalency required - Knowledge of banking and financial products and services. - One year of experience in customer service. - Exceptional customer service skills. - Excellent interpersonal skills. - Demonstrated analytical, accuracy, and problem-solving skills. - Proficiency with a computer, keyboard, and 10 key adding machine. - Successful completion of an employment background check Language Skills -Must be fluent in English -Must have strong oral and written communication skills. Physical Requirements - Ability to work in a typical office environment involving exposure to fluorescent lighting, potential ink fumes, contact with synthetic materials and air conditioning. - Ability to manually handle cash and coin currency received from the general public - Ability to stand up to 8 hours per day - Ability to lift up to 40 lbs

Keywords: UW Credit Union, Madison , Full-Time Teller (30 hours/week): East Side Branch (Spanish Bilingual Required), Other , Madison, Wisconsin

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Work at home English Tutoring
Description: About Qkids br br Qkids is an interactive online teaching platform that connects English teachers to young language learners in real time with fun, user-friendly software. Founded in 2015, we are (more...)
Company: Qkids
Location: Oshkosh
Posted on: 01/22/2019

Training Product Development Intern
Description: CPI is seeking a student intern to assist in Product Development in a part-time capacity supporting various projects to support the design and development of our training programs and products. Major (more...)
Company: Crisis Prevention Institute
Location: Milwaukee
Posted on: 01/22/2019

Freelance Motion Graphics Designer for MediaZoo
Description: Founded in 2003 by a small team of senior BBC journalists and PR executives, Media Zoo has grown to over 60 people. br Media Zoo was established to help businesses communicate better with their customers, (more...)
Company: MediaZoo
Location: Milwaukee
Posted on: 01/22/2019


Part Time Event Specialist _PSS
Description: Part Time Event Specialist Are you outgoing and enjoy interacting with people If promoting brand awareness through product demonstration sounds appealing, then our Part Time Job is the right fit for (more...)
Company: Advantage Solutions
Location: Appleton
Posted on: 01/22/2019

Part-Time Opportunity in Rockford, IL - 21 Hours / Week - $120K / Year
Description: Join the National Center of Excellence for Wound Management Physician Group --- Hiring Family Practice, Surgeons, and Wound Care specialists with an active license. --- Flexible, part-time schedule. (more...)
Company: Vohra Wound Physicians
Location: Rockford
Posted on: 01/22/2019

Lead Generator
Description: A Lead Generator represents our company at our retail partners' stores and shows. They provide information to
Company: Kettle Moraine Heating and Air Conditioning, LLC
Location: Waukesha
Posted on: 01/22/2019

Need a Change? Work From Home !!
Description: Be part of a Health and Dental Benefits Discount company and assist people to save on their Healthcare
Company: Ameriplan
Location: Madison
Posted on: 01/22/2019

Mortgage Loan Officer: Milwaukee - Waukesha
Description: The Mortgage Loan Officer originates loans by collecting and analyzing member information, determining appropriate mortgage products, advising customer of product advantages and disadvantages, initiating (more...)
Company: UW Credit Union
Location: Waukesha
Posted on: 01/22/2019

Benefit Specialist Trainer
Description: Work flexible to your schedule Home office, no commute Nation's Premier Health Programs
Company: Conner Healthcare Consulting
Location: Racine
Posted on: 01/22/2019

Seeking reps- full or part time
Description: Growing health benefits company is seeking hard working, motivated individuals to telecommute with
Company: Young Enterprise
Location: Elgin
Posted on: 01/22/2019

Log In or Create An Account

Get the latest Wisconsin jobs by following @recnetWI on Twitter!

Madison RSS job feeds