Patient Coordinator

Company: First Choice Dental
Location: Madison
Posted on: May 7, 2025

Job Description:

Description:Hiring for multiple locations: Campus, East and more.
JOB QUALIFICATIONSEDUCATION:

• High School Diploma required
• Associate Degree preferredEXPERIENCE:
  • Requires a minimum of two years of recent (within the last 5 years) front office/support experience
  • High proficiency with computers and electronic communication preferred
  • Dentrix software preferredSKILLS AND ABILITIES:
    • Strong interpersonal skills
    • Strong organizational and teamwork skills
    • Ability to prioritize multiple requests efficiently
    • Strong attention to detail and accuracy
    • Effective written and verbal communication skillsLICENSES / CERTIFICATIONS:
      • None requiredDECISION MAKING
        • Prioritize duties
        • Strong willingness to respond to patient questions/requestsBUSINESS RELATIONSHIPS
          • Demonstrates exceptional patient care and interacts effectively with doctors, patients, vendors, visitors, team members and the broader health care community
          • Demonstrates a commitment to service, organizational values and professionalism through appropriate conduct and demeanorCONFIDENTIAL INFORMATION
            • All patient records/conversations/benefit electionsHOURLY WAGE
              • Based on experienceHOURS/WEEK
                • Approximately 36 - 40 hours/weekJOB PURPOSE: To enhance the daily operations of the clinic by providing excellent service and communication to our patients. Responsibilities include providing first point of contact friendly patient services; scheduling patients; accurate and effective scheduling; treatment consultations and excellent patient service.
                  ESSENTIAL FUNCTIONS:1. SERVICE RESPONSIBILITIES:
                  • Exemplify excellent patient care.
                  • Foster a positive attitude at work when interacting with staff and patients and be a team player.
                  • Practice First Choice Dental's philosophy of direct communication.
                  • Perform work in an efficient manner and be timely with patient care.
                  • Provide coverage at other sites when requested.
                  • Respect patient privacy through professionalism and confidentiality.
                  • Initiate ideas for ways the site can improve or become more efficient.
                  • Maintain effective organizational skills and a high attention to detail.2. DAILY RESPONSIBILITES:
                    • Accurately schedule patient appointments via phone or in person.
                    • Answer phones by warmly greeting the caller.
                    • Fill the schedule when there are openings or cancellations.
                    • Complete appointment verification process.
                    • Refer patients to proper specialist/office based on clinical need(s) and/or insurance.
                    • Verify insurance coverage for patient when necessary.
                    • Review prior day's claims for accuracy.
                    • Post any patient payments received by mail.
                    • Run end of day reports for proper deposit balance.
                    • Batch credit card machine and verify all transactions.
                    • Provide daily deposit to clinical administrator for approval.
                    • Deliver cash deposit to financial institution.
                    • Confirm patient's upcoming appointment.
                    • Review account ledgers and perform breakdowns to understand the patient balance.
                    • File patient charts and paperwork.
                    • Monitor patient communication software.
                    • Transfer charts as needed.
                    • Sort and distribute mail.
                    • Inactivate patient accounts when requested.3. PATIENT CHECK IN RESPONSIBILITIES:
                      • Greet all patients warmly.
                      • Verify the patient's information.
                      • Verify patient communication preference.
                      • Notify clinical staff of patient arrival.
                      • Provide new patients with appropriate paperwork.
                      • Enter new patient paperwork and verify any necessary information.4. PATIENT CHECK OUT RESPONSIBILITIES:
                        • Greet the patient during hand-off from clinical staff.
                        • Verify that all treatment has been entered into the ledger.
                        • Submit claim for the day's procedures.
                        • Collect any balance due.
                        • Run third party financing transactions.
                        • Post payments.
                        • Schedule next appointments for the patient.5. FINANCIAL RESPONSIBILITIES/TREATMENT PLANS:
                          • Understand and follow First Choice Dental's financial policy.
                          • Answer financial questions.
                          • Establish financial arrangements.
                          • Secure a signed financial arrangement for recommended treatment.
                          • Provide patient information about upcoming treatment (i.e. brochures, appointment card, treatment plan, etc.).6. INSURANCE RESPONSIBILITIES:
                            • Understand insurance coverage and be able to explain coverage to patients.
                            • Submit insurance pre-determinations and follow up with the patient.
                            • Complete new insurance breakdowns and submit to insurance department.
                            • Review Fast Attach for necessary attachments. Review EDS for denied claims and correct as necessary.
                            • Process insurance appeals.7. CONTINUING CARE RESPONSIBILITIES:
                              • Contact patients who are past due for their recall appointments.
                              • Make last minute calls to fill hygiene schedules.
                              • Follow our continuing care protocol and review connected hygiene appointments.Requirements:
                                
                                
                                
                                
                                
                                PIb3764ddfd2f7-37248-37572151

Keywords: First Choice Dental, Madison , Patient Coordinator, Other , Madison, Wisconsin