Selling and Support Captain, Hilldale - Full Time
Company: Macys
Location: Madison
Posted on: April 22, 2024
Job Description:
Are you ready to bring your amazing self to work? At Macy's,
Inc., we're on a mission to create a brighter future with bold
representation for all. This is our Mission Every One. We know that
each person here is unique. We respect and invest in each
individual to create growth, pride and satisfaction. If we are able
to bring our whole selves to work, it translates into a more
abundant and wider array of ideas and energy for all to benefit
from. Our success will be built on amazing colleagues, working
together. Job Summary: As a Selling and Support Captain, you are an
advocate for the customer and a role model for your colleagues. As
an elevated hourly colleague, you are an expert in customer
satisfaction , merchandising, and building brand loyalty. You will
drive results through promotional and Omni selling initiatives.
Under the supervision of a People Leader, you will play a key role
in communicating expectations and priorities to our colleagues.
Advancement opportunities include Personal Stylist or Sales and
Customer Experience Manager What we can offer you:
- An inclusive, challenging, and refreshingly fun work
environment
- Empowerment to perform impactful work with tangible
results
- Coverage across medical, dental, vision, and retirement
- Employee Assistance Program (mental health and financial
literacy resources)
- Fully-Funded education benefits may include 100% of tuition,
books, and fees
- Merchandise discounts
- Colleague Resource Groups (CRGs), give-back/volunteer
opportunities What you will do:
- Based upon your Captain assignment you could be fulfilling
customer orders, merchandising, processing new products, or
supervising the selling floor in delivering exceptional customer
service.
- Lead colleagues in the execution and completion of assigned
tasks
- As an advocate for the customer, you will role model and
provide fast feedback on how to make every customer experience
outstanding
- Ensure high-level of customer service through problem-solving
and customer-focused resolutions.
- Enhance the in-store customer experience by promoting our
Macy's mobile app
- Meet with People Leaders throughout the day to plan and monitor
total store activities
- Provide People Leaders continuous feedback that drives a
positive customer experience and improves our processes.
- Perform store opening and closing procedures, including
accessing alarm system and settling the registers
- Lead and participate in the adherence to our best in class
merchandise standards.
- Educate colleagues on point of sale technology, radio frequency
equipment, and applications to assist in selling and fulfillment of
customer orders. Who you are:
- Focused on upholding Macy's dedication to fulfilling ideals of
diversity, inclusion and respect that our company aspires to
achieve, every day in every store and office, with every customer
and associate
- Flexible availability, including days, evenings, weekends and
holidays with regular, dependable attendance and punctuality
- Proficient in communicating effectively with customers and
providing clear direction to colleagues
- Self-starter in adapting quickly to changing customer
expectations and needs
- Resourceful and able to adapt quickly to changing priorities
and deadlines
- 1-2 years of direct retail experience preferred
- High school diploma or equivalent Essential Physical
Requirements :
- Prolonged periods (at least two consecutive hours) of
standing/walking around the store or department
- Frequent use of computers and handheld electronic
equipment
- Reaching, including above eye level, crouching, kneeling,
stooping and color vision
- Lifting and moving items weighing up to 30 lbs. About Macy's
Now is an exciting time for a Macy's career as we continue to focus
on creating exciting and memorable experiences for every Macy's
customer, whether their journey starts online or in the store. Our
opportunities in Sales, Merchandise, Operations, Customer Service,
Warehouse, Marketing and other areas let you express your
creativity and commitment to excellence, grow your career and make
a difference to your Macy's colleagues and customers. Bring your
creativity, energy and ideas to the Macy's team - Apply Today! This
job description is not all-inclusive and may not apply to
colleagues covered by a collective bargaining agreement. Macy's
Inc. reserves the right to amend this job description at any time.
Macy's Inc. is an Equal Opportunity Employer, committed to a
diverse and inclusive work environment. STORES00 This position may
be eligible for performance-based incentives/bonuses. Benefits
include 401k, medical/vision/dental/life/disability insurance
options, PTO accruals, Holidays, and more. Eligibility requirements
may apply based on location, job level, classification, and length
of employment. Additional benefit details are available at .
Keywords: Macys, Madison , Selling and Support Captain, Hilldale - Full Time, Other , Madison, Wisconsin
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