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Quality Specialist

Company: Springs Window Fashions
Location: Middleton
Posted on: November 17, 2023

Job Description:



Lead, plan and coordinate process improvement initiatives within the organization. The Middleton facility is the birthing center for new products and new quality processes. This position will also support the various functional areas, teams, systems, and processes that drive continuous product and process quality improvements and ensure the establishment / sustainment of these new processes at all facilities. Provide leadership and direction for all Q@S associates and support NPS through the development of quality and process control plans.


  • Q@S site and organizational support coordination. Facility technical expert of Q@S system and processes
  • Development coach for the facility, to include managers, team leads, department training coordinators and process teams
  • Ensure organizational improvements and savings are reviewed and reported
  • Ensure Q@S best practice development between facilities
  • Coordinate training of new Q@S processes between sites (i.e. WICR and PDM)
  • Coordinate training in Q@S process improvement methods and other RTB quality tools
  • Co-leader of organizational Q@S Leadership Team
  • Administration of work instruction storage in the PDM vault
  • Monitor the needs of the users of the Q@S system and ensure continual improvement
  • Act as liaison between Q@S teams and management.
  • Manage, facilitate, and participate in process / product improvement projects
  • Create and coordinate cross functional improvement teams (i.e. remakes reduction team)
  • Ensure data is available, and used by teams, for improvement work
  • Ensure QS / Q@S support during new product launches (i.e. Quality handoff plan, Control plans, Spec & Process audits)
  • Support Q@S development of acquisition locations
  • Provide problem solving support
  • Help facility and organization to identify and eliminate root causes and causative factors that result in quality issues
  • Be an on-going catalyst to promote preventative (proactive) vs. corrective (reactive) action
  • Ensure Q@S production floor experience is driven into the product design stages of the 8D process to ensure low remakes
  • Follow 6S procedures to maintain work environment in a neat and orderly condition.
  • Follow safety policies and procedures. Attend regularly-scheduled safety meetings.
  • Attend and participate in miscellaneous quality and Q@S related meetings, daily huddles and other meetings to ensure smooth flow of communication
  • Plan and conduct Q@S recognition celebrations and other tasks assigned by leadership
    Company Overview
    • Springs Window Fashions is a leader in the custom window treatment industry since 1939. Headquartered in Middleton WI, we have over 9,000 associates with locations in North America, Europe, and Asia. Our custom window treatments are available under the Bali, Graber, SunSetter and Mecho brands in nearly every major retailer, in thousands of designer showrooms and showcased in large commercial buildings.
    • Our company has invested heavily building capabilities the last three years to become a leader in product innovation. As North America's premier window covering company, we're committed to creating a "Best Experience" for our consumers, channel partners and associates. We are bringing new innovations to the market at an accelerating pace and have a lot to offer consumers who want to improve their home d--cor.
      Behavioral Competencies
      • Ensures Accountability - Holding self and others accountable to meet commitments
      • Drive Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives
      • Instill Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
      • Drive Results - Consistently achieving results, even under tough circumstances
      • Consumer/Customer Focus - Building strong customer relationships and delivering on customer-centric solutions
      • Critical Thinking - Making Sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
      • Being Resilient - Rebounding from setbacks and adversity when facing difficult situations
      • Optimize Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement


        • Minimum - High school diploma or equivalent. Experience in a Quality role desired.
        • Strong computer skills.
        • Able to prioritize and manage time wisely.
        • Experience in demonstrating the use of proper work methods, and the desire to achieve Best Practice.
        • Must be able to work independently with little or no supervision.
        • Work flexible hours to cover multiple shifts and departments.
        • Preferred - Thorough understanding of Q@S system or similar associate engagement and continual improvement system.
          • Effective written and verbal communication skills.
          • Proficient at basic math and the fundamentals of measurement.
          • Able to sort, combine, and graph quality data to present to organizational leaders to make business decisions or strategic business plans.
          • Must possess the ability to work well with others and function in a team environment.
          • Experience with Microsoft Office products (including MS-Word, Power Point, and Excel).
          • Must be able to plan and direct ones own work with general direction from supervision.
          • Ability to coordinate the work activities of others.
          • Knowledge of quality principles and Total Quality Management concepts.
          • Experience in problem solving techniques. Experience with measuring equipment (i.e. calipers)

Keywords: Springs Window Fashions, Madison , Quality Specialist, Other , Middleton, Wisconsin

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