Patient Care Representative (SSM) - Baraboo, WI
Company: UnitedHealth Group
Location: Lodi
Posted on: September 21, 2023
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Job Description:
$3,000 Sign On Bonus For External Candidates
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together.
Responsible for providing patient-oriented service in a clinical or
front office setting; performs a variety of clerical and
administrative duties related to the delivery of patient care,
including greeting and checking in patients, answering phones,
collecting patient co-pays and insurance payments, processing
paperwork, and performing other front office duties as required in
a fast-paced, customer-oriented clinical environment
This position is full-time (40 hours/week) Monday - Friday.
Employees are required to have flexibility to work any of our
8-hour shift schedules during our normal business hours of 3pm -
11pm. It may be necessary, given the business need, to work
occasional overtime. Our office is located at 707 14th Street
Baraboo WI 53913.
We offer First 1-2 weeks onsite training, virtual training on a
computer with an educator (8AM - 4:30PM CST). On the job training
during days, for the next 4-5 weeks (8AM - 4:30PM CST).
Primary Responsibilities:
Communicates directly with patients and / or families either in
person or on the phone to complete the registration process by
collecting patient demographics, health information, and verifying
insurance eligibility / benefits
Utilizes computer systems to enter access or verify patient data in
real - time ensuring accuracy and completeness of information
Gathers necessary clinical information and processes referrals,
pre-certification, pre-determinations, and pre-authorizes according
to insurance plan requirements
Verifies insurance coverage, benefits and creates price estimates,
reverifications as needed
Collects patient co-pays as appropriate and conducts conversations
with patients on their out-of-pocket financial obligations
Identifies outstanding balances from patient's previous visits and
attempts to collect any amount due
Responsible for collecting data directly from patients and
referring provider offices to confirm and create scheduled
appointments for patient services prior to hospital discharge
Responds to patient and caregivers' inquiries related to routine
and sensitive topics always in a compassionate and respectful
manner
Generates, reviews and analyzes patient data reports and follows up
on issues and inconsistencies as necessary
Maintains up-to-date knowledge of specific registration
requirements for all areas, including but not limited to: Main
Admitting, OP Registration, ED Registration, Maternity, and
Rehabilitation units.
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma / GED (or higher) -or equivalent experience
1+ years of Customer Service experience such as hospital, office
setting, customer service setting, or phone support
1+ year of computer experience
Ability to work full-time Monday - Friday. Employees are required
to have flexibility to work any of our 8-hour shift schedules
during our normal business hours of 3pm - 11pm. It may be
necessary, given the business need, to work occasional overtime.
Our office is located at 707 14th Street Baraboo WI 53913.
Preferred Qualifications:
Experience with Microsoft Office products
Experience in a Hospital Patient Registration Department, Physician
office or any medical setting
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Experience in insurance reimbursement and financial
verification
Ability to perform basic mathematics for financial payments
Experience in requesting and processing financial payments
Soft Skills:
Strong interpersonal, communication and customer service skills
Physical and Work Environment:
Standing for long periods of time (10 to 12 hours) while using a
workstation on wheels and phone/headset.
**PLEASE NOTE** The sign on bonus is only available to external
candidates. Candidates who are currently working for a UnitedHealth
Group, UnitedHealthcare or related entity in a full time, part
time, or per diem basis ("Internal Candidates") are not eligible to
receive a sign on bonus.
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity/Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are
required to pass a drug test before beginning employment.
#RPO #RED
Keywords: UnitedHealth Group, Madison , Patient Care Representative (SSM) - Baraboo, WI, Other , Lodi, Wisconsin
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