Catastrophe Property Field Claims Adjuster

Company: American Family Insurance
Location: Madison
Posted on: September 18, 2023

Job Description:

Investigate and maintain property/casualty claims. Determine liability, secure information, review coverages, arrange appraisals, and settle claims. May work in the field or central location.

The Claim Adjuster position supports the Claim Division goal of ensuring customer service industry leadership and partners with agency to deliver seamless claim service. An experienced adjuster who can work on moderately complex claims. May specialize in liability, property or catastrophe claims and may be assigned to either a desk or field adjusting team. You will report to a Claim Manager.Compensation Minimum:$52,300.00 / yearCompensation Maximum:$83,800.00 / year Compensation may vary based on the job level and your geographic work location. Incentive Pay: $150.00/day (M-F) and $200.00/day (weekends & holidays) Please note: You will travel for CAT duty. Job Level Summary

• Requires working experience in own job discipline and broaden capabilities.
• You will continue to build knowledge of the company, processes and customers.
• You will perform a range of assignments related to job discipline.
• You will use prescribed guidelines in analyzing situations.
• You will receive a moderate level of guidance and direction. Primary Accountabilities
  • You will investigate origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc
  • You will identify complex issues and seek assistance. Handle claims on a good faith basis.
  • You will handle 1st party claims under multiple policies types and numerous endorsements.
  • You will conduct on-site inspections when needed, evaluate damages, and handle claim negotiations with insureds, claimants, attorneys, and public adjusters.
  • You will respond to customer inquiries, make decisions and close file.
  • You will interpret and determine policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
  • You will provide all parties with claim process and status; answer questions or redirect to other areas. Travel Requirements
    • Must be able to travel for Catastrophe duty.
    • Catastrophe specific roles requires travel 10%-75% if the time. Education & Licenses
      • Valid driver's license required plus an acceptable driving record.
      • Obtain state specific property casualty claims licensing as required.Specialized Knowledge & Skills Requirements
        • Demonstrated experience providing customer-driven solutions, support or service.
        • Demonstrated experience handling 1st party, multi-line claims across our operating territories, or other equivalent experience.
        • Demonstrated experience handling moderately complex claims, or other equivalent experience.
        • Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
        • Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge. Physical Demands
          • This position requires the ability to climb or balance (applies to field position only).
          • This position requires the ability to work with distance vision (clear vision at 20 feet or more) for extended periods of time (applies to field position only).
          • This position requires the ability to stoop, kneel, crouch or crawl (applies to field position only).
          • This position requires the ability to lift up to 50 pounds. Working Conditions
            • This position requires the ability to work in high, precarious places between 50-67% of the time.
            • This position requires the ability to work with exposure to outside weather conditions between 66 and 100% of the time (applies to field position only). We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits. We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Keywords: American Family Insurance, Madison , Catastrophe Property Field Claims Adjuster, Other , Madison, Wisconsin