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Quality Assurance and Training Specialist

Company: VirtualVocations
Location: Madison
Posted on: September 17, 2023

Job Description:

A company is looking for a Quality Assurance and Training Specialist.
Key Responsibilities:

Assist with the design, implementation, and monitoring of the Client Services Quality Assurance Program policies and procedures
Design, approve, and evaluate all training programs, and training materials to meet Client Services KPIs and SLA performance parameters
Conduct and analyze TNA (Training Needs Analysis) for Quality Assurance team and provide quarterly/annual training plan to develop QA skills

Required Qualifications:

Associates Degree or Higher Education is required
3+ years of operational experience is required
Leadership experience preferred
Health Insurance (Commercial, Medicaid, or Medicare) and/or member-facing experience is preferred
Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook is required

Keywords: VirtualVocations, Madison , Quality Assurance and Training Specialist, Other , Madison, Wisconsin

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