SSM Patient Access Representative - Revenue Cycle - Madison, WI
Company: UnitedHealth Group
Location: Madison
Posted on: May 27, 2023
Job Description:
$3000 Sign On Bonus For External CandidatesOptum is a global
organization that delivers care, aided by technology to help
millions of people live healthier lives. The work you do with our
team will directly improve health outcomes by connecting people
with the care, pharmacy benefits, data and resources they need to
feel their best.Here, you will find a culture guided by diversity
and inclusion, talented peers, comprehensive benefits and career
development opportunities. Come make an impact on the communities
we serve as you help us advance health equity on a global
scale.Join us to start Caring. Connecting. Growing
together.Responsible for providing patient-oriented service in a
clinical or front office setting; performs a variety of clerical
and administrative duties related to the delivery of patient care,
including greeting and checking in patients, answering phones,
collecting patient co-pays and insurance payments, processing
paperwork, and performing other front office duties as required in
a fast-paced, customer-oriented clinical environmentThis position
is full-time, Saturday- Sunday. Employees are required to work 8
hour shift, 40 hours per week It may be necessary, given the
business need, to work occasional overtime or weekends. Our office
is located at 700 S PARK ST MADISON, WI 53715. Primary
Responsibilities:
- Communicates directly with patients and / or families either in
person or on the phone to complete the registration process by
collecting patient demographics, health information, and verifying
insurance eligibility / benefits
- Utilizes computer systems to enter access or verify patient
data in real - time ensuring accuracy and completeness of
information
- Gathers necessary clinical information and processes referrals,
pre-certification, pre-determinations, and pre-authorizes according
to insurance plan requirements
- Verifies insurance coverage, benefits and creates price
estimates, reverifications as needed
- Collects patient co-pays as appropriate and conducts
conversations with patients on their out-of-pocket financial
obligations
- Identifies outstanding balances from patient's previous visits
and attempts to collect any amount due
- Responsible for collecting data directly from patients and
referring provider offices to confirm and create scheduled
appointments for patient services prior to hospital discharge
- Responds to patient and caregivers' inquiries related to
routine and sensitive topics always in a compassionate and
respectful manner
- Generates, reviews and analyzes patient data reports and
follows up on issues and inconsistencies as necessary
- Maintains up-to-date knowledge of specific registration
requirements for all areas, including but not limited to: Main
Admitting, OP Registration, ED Registration, Maternity, and
Rehabilitation units. You'll be rewarded and recognized for your
performance in an environment that will challenge you and give you
clear direction on what it takes to succeed in your role as well as
provide development for other roles you may be interested
in.Required Qualifications:
- High School Diploma / GED (or higher)
- Ability to work any 8 hour shift Sunday through Saturday, 40
hours per week
- 1+ years of Customer Service experience such as hospital,
office setting, customer service setting, or phone support
- 1+ year of computer experiencePreferred Qualifications:
- Experience with Microsoft Office products
- Experience in a Hospital Patient Registration Department,
Physician office or any medical setting
- Working knowledge of medical terminology
- Understanding of insurance policies and procedures
- Experience in insurance reimbursement and financial
verification
- Ability to perform basic mathematics for financial
payments
- Experience in requesting and processing financial paymentsSoft
Skills:
- Strong interpersonal, communication and customer service
skillsCareers with OptumInsight. Information and technology have
amazing power to transform the Healthcare industry and improve
people's lives. This is where it's happening. This is where you'll
help solve the problems that have never been solved. We're freeing
information so it can be used safely and securely wherever it's
needed. We're creating the very best ideas that can most easily be
put into action to help our clients improve the quality of care and
lower costs for millions. This is where the best and the brightest
work together to make positive change a reality. This is the place
to do your life's best work.SM**PLEASE NOTE** The sign on bonus is
only available to external candidates. Candidates who are currently
working for a UnitedHealth Group, UnitedHealthcare or related
entity in a full time, part time, or per diem basis ("Internal
Candidates") are not eligible to receive a sign on bonus.At
UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.Diversity creates a healthier atmosphere:
UnitedHealth Group is an Equal Employment Opportunity / Affirmative
Action employer and all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, age, national origin, protected veteran status,
disability status, sexual orientation, gender identity or
expression, marital status, genetic information, or any other
characteristic protected by law.UnitedHealth Group is a drug - free
workplace. Candidates are required to pass a drug test before
beginning employment.#RPO #RED
Keywords: UnitedHealth Group, Madison , SSM Patient Access Representative - Revenue Cycle - Madison, WI, Other , Madison, Wisconsin
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