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Senior Systems Engineer

Company: Brown & Brown
Location: Wisconsin Rapids
Posted on: May 26, 2023

Job Description:

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

The IT Systems Team at PillarRx is primarily responsible for: advanced Azure architecture, database/SQL, networking support, end user support, IT security, IVR/Call Center technology support and design, and collaborating with the other internal teams regarding systems and application architecture and design, all while ensuring compliance with HIPAA and HITRUST standards. As a member of the IT Systems team at PillarRx, the Senior Systems Engineer is responsible for supporting systems design and architecture and mentoring junior teammates on the IT Systems team. The person in this role will be able to provide an immediate impact on the team and company at large.

Essential Duties and Functions include the following:

  • Collaborate with IT teammates to design, implement, and support the Azure architecture to ensure technical solution designs provide an efficient, secure, and cost-effective means to supporting data storage and software development, which meet the technical configuration and operational requirements to maintain all standards and company certifications, including HITRUST.
  • Collaborate with IT teammates to design, implement, optimize, and support PillarRx's database infrastructure.
  • Recommend and participate in the planning and design of new technologies that meet the evolving needs of the business
  • Act as a tier 2/3 support person on a variety of user/technical support issues as needed, including, but not limited to, phone / IVR, SQL Server, Microsoft Azure, networking, identity management, third party business application support, B2B communication with external parties, and additional technologies as identified
  • Support technical efforts by creating, reviewing, and maintaining accurate documentation for all systems (design docs, implementation and support procedures, design diagrams, etc.)
  • Apply exceptional organizational skills to IT efforts that ensure efforts are completed timely and accurately.
  • Collaborate with the other members of the IT Systems team through team-based efforts to provide technical expertise, knowledge transfer, and mentorship
  • Foster a collaborative work environment with other teammates outside the IT Systems team
  • This position will include job duties that require risk designations for access to Electronic Protected Health Information (PHI) in the course of their job responsibilities
  • Other duties as assigned Competencies:
    • Self-Driven - the individual has a high level of motivation and can work in both a team and independent capacity, making the most of the time available within a workday, and completes items with limited oversight from leadership.
    • Planning/organizing-the individual prioritizes and plans work activities and uses time efficiently. Makes good and timely decisions that propels our company forward.
    • Interpersonal skills-the individual maintains confidentiality, remains open to others' ideas, and exhibits willingness to try new things. Creates an environment where teammates feel connected and energized.
    • Written and Oral communication-Communicate a concise message that resonates every time. The individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
    • Problem solving-Create innovative ways for our customers and our company to be successful. The individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
    • Quality control-the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
    • Adaptability-the individual adapts to changes in the work environment, manages competing demands and can deal with frequent change, delays or unexpected events.
    • Safety and security-the individual observes safety and security procedures and uses equipment and materials properly. Qualifications:

      To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.


      Demonstrated expert level knowledge of Information Technology concepts, including but not limited to:
      • Microsoft Azure Technologies (App Services, Virtual Machines, SQL, Networking, Azure Active Directory)
      • Microsoft SQL (Server based), Administration and Optimization
      • Demonstrated excellent organizational and communication skills
      • Ability to travel to physical offices as required Preferred
        • A degree from an accredited college in computer science with at least 10 years of demonstrated experience IT Systems concepts
        • Demonstrated success utilizing other Information Technology tools and concepts such as:
          • Microsoft Suite of Enterprise Products (Active Directory, Windows Server, etc.)
          • Call Center/IVR Software
          • User Technology Support
          • IT Monitoring and Security Best Practices
          • 3rd party compliance (HIPAA, HITRUST)
          • Certifications
            • Microsoft Azure Solutions Architect or Equivalent
            • Microsoft Azure Security Engineer, SSCP, CCSP or other industry standard security certifications
            • Other certifications that demonstrate expert-level knowledge in IT Systems concepts

              We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

Keywords: Brown & Brown, Madison , Senior Systems Engineer, Other , Wisconsin Rapids, Wisconsin

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