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Service Facilitator (Sauk County CCS)

Company: Lutheran Social Services
Location: Baraboo
Posted on: May 26, 2023

Job Description:

Lutheran Social Services (LSS) is a private, non-profit, human service agency providing a variety of services throughout Wisconsin and Upper Michigan. Over the years, LSS has grown to become one of the largest human service agencies in the two state area serving more than 125,000 clients annually. We are looking for passionate, mission-driven individuals like you to help provide services including outpatient behavioral health management, international, domestic and special needs adoptions, older adult services, support services for children, youth and families, community corrections programs and support services for adults with disabilities and/or mental health concerns.

Motivated by the compassion of Christ, we help people improve the quality of their lives. Does this describe your personal mission statement? Are you motivated to serve by sharing your talents? If you would like to help us achieve our mission, please apply for the following opportunity.


Comprehensive Community Services (CCS) is a team-based wraparound program for individuals with mental health needs. The Service Facilitator provides community-based services to adults and children with high level needs across environments; including home, school and community. We are seeking a Service Facilitator / Therapist for Sauk County, full time, 40 hours a week with benefits. Additional compensation available for Master's level candidates.
Examples of services Expected may include (These are examples, not all inclusive, and all services may not be provided by an individual employee.):

  • Assessment of functional abilities
  • Care/Service planning
  • Care/Service facilitation
  • Individual and/or Family Psychoeducation - Psychoeducation services include:

    • Providing education and information resources about the member's mental health and/or substance abuse issues.
    • Skills training.
    • Problem solving.
    • Ongoing guidance about managing and coping with mental health and/or substance abuse issues.
    • Social and emotional support for dealing with mental health and/or substance abuse issues.
    • Psychoeducation may be provided individually or in a group setting to the member or the member's family and natural supports (i.e., anyone the member identifies as being supportive in his or her recovery and/or resilience process).

    • Individual Skill Development and Enhancement - Individual skill development and enhancement services include training in communication, interpersonal skills, problem solving, decision-making, self-regulation, conflict resolution, and other specific needs identified in the member's service plan. Services also include training in daily living skills related to personal care, household tasks, financial management, transportation, shopping, parenting, accessing and connecting to community resources and services (including health care services), and other specific daily living needs identified in the member's service plan.
    • Participation on recovery teams. (provide feedback around service delivery and progress)

      AGENCY REQUIREMENTS (Required of all employees):

      • Must comply with applicable service regulations as well as agency and departmental policies and procedures.
      • Must relate to people of varied ethnic and cultural backgrounds, ages, and economic circumstances with respect and dignity.
      • Must support the Mission, Vision and Values of the Agency.
      • Represent LSS internally and externally as a servant leader in thought, words and actions.
      • At Lutheran Social Services of WI and Upper MI, the health and safety of our colleagues and clients is our top priority! LSS reviews and follows CDC and other public health guidelines. Dependent on program, LSS employees are required to mask based COVID-19 levels. All employees are expected to adhere to LSS health and safety protocols.

        DIRECT SERVICE REQUIREMENTS (Required of all employees providing direct services):

        • Promote client independence and growth, consistent with the service plan.
        • Provide services using a trauma-informed and person and/or family-centered model.
        • Provide services utilizing agency approved and supported evidence-based practices that have been indicated by the funder and/or agency.
        • Accurately complete time reporting.

          This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

          • Assess client's needs utilizing the required assessment tool(s) (e.g. functional screen). Re-assess, as needed, and at least annually. Information to complete the assessment is gained via interviews, collateral contacts and prior records.
          • Working alongside the client, their family, his/her supports, and other service providers, develop and implement a comprehensive and individualized service plan.
          • When required by the program/service, coordinate and authorize services according to the service plan.
          • Provide services to assigned clients in alignment with the service plan.
          • Organize and plan work effectively.
          • Apply knowledge of community resources.
          • Apply knowledge of casework principles and methods.
          • Apply working knowledge of human behavior, dynamics of groups, interpersonal relations, and social interactions.
          • Apply working knowledge of social problems and their effects on individuals.
          • Work collaboratively with clients, service teams, and clinical supervisor to determine interventions.
          • Communicate effectively with team members and providers. When authorizing services, articulate the expectations of the service.
          • Establish and maintain effective and collaborative working relationships.
          • Complete documentation within required timelines and expectations per LSS, regulation, funders, and practice standards.
          • Maintain client records.
          • Make recommendations within the client team and scope of practice.
          • Testify at legal proceedings as required by law and/or role.
          • Coordinate and facilitate person and/or family-centered team meetings.
          • When supervision is a program requirement, actively engage in the clinical supervision process.
          • Attend and participate in staff development programs, including in-service training, staff meetings, and professional seminars.
          • Within your scope of practice, provide consultation to peers.
          • Work a flexible weekly schedule that includes some evening and/or weekend hours for client appointments. Work directly with Program Supervisor or Manager to set expectations for scheduling clients. Schedule is based on client need.
          • Understand productivity expectations. Meet or exceed the standards that have been established for the role and the program.
          • Perform other duties and special projects as required.


            • Public Service Loan Forgiveness (PSLF)

              • By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program.
              • Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan.
              • LSS Clinical Managers () and Human Capital employees can assist you in applying for this benefit.

              • Licensure and Exam Fees

                • If the employee has been with LSS for 1 year prior, they will receive full reimbursement for licensure and/or exam costs for your first attempt. LSS also pays for bi-annual renewals.
                • If the employee is considered part-time, LSS will pay for half of the associated licensure and exam costs for your first attempt. LSS also pays for bi-annual renewals.

                  • It is required for your position to maintain a state license in a mental health or substance abuse related field.
                  • The following are situations in which licensure and/or exam costs will be reimbursed:

                  • Clinical Supervision and Consultation

                    • We offer a free, robust clinical supervision experience for any type of licensure that focuses not only on client needs, but employee development.

                    • Training

                      • LSS is focused on the continued growth of our employees and ensuring we provide high quality services.
                      • LSS employees are eligible for receiving internal as well as financial support for external trainings to support your growth and required Continuing Education (CEU) credits.

                      • Flexibility

                        • LSS is a family/employee-focused agency which values work-life balance.
                        • Employees can adjust their schedules to accommodate personal commitments by flexing their schedule or utilizing time off.
                        • Some programs have the option of working remotely.

                        • Benefits Package

                          • 10 paid holidays (ex: Friday after Thanksgiving, Christmas Eve, MLK Jr. Day, Memorial Day, etc.)
                          • 2 personal days
                          • Sick & Vacation Time
                          • Retirement - 403b Match
                          • LSS makes annual raises and additional bonuses a priority for employees

                            To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

                            EDUCATION and/or EXPERIENCE

                            • Bachelor's degree in relevant area of human services required.
                            • Master's degree in relevant area of human services is preferred.
                            • Some positions may require Substance Abuse Certification as well.

                              LSS approved examples of human service degrees include, but are not limited to the following:

                              • Child Development/Family Relations
                              • Community Mental Health
                              • Substance Use
                              • Counseling/Guidance
                              • Criminal Justice
                              • Marriage and Family
                              • Occupational Therapy
                              • Psychology
                              • Recreational Therapy
                              • Rehabilitation Counseling
                              • Social Worker
                              • Sociology
                              • Special Education
                              • Vocational Counseling

                                CERTIFICATES, LICENSES, REGISTRATIONS

                                • The incumbent of this position must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements.

                                  LANGUAGE SKILLS

                                  • Ability to read, write, analyze and interpret to complete required documentation by established timeframes.
                                  • Ability to document in a neat, legible, accurate, objective and consistent manner to reflect the services provided.
                                  • Ability to effectively present information and respond to questions from all levels of LSS management and employees, as well as the individual, family, and circle of support.

                                    COMPUTER SKILLS/TECHNOLOGY:

                                    • Working knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, and complete required on-line training.
                                    • Ability to utilize efficiently an electronic health record(s) for documentation of direct services.
                                    • Must be able to work on computer and utilize computer applications and programs to effectively complete the job.
                                    • Ability to work within a variety of ever-changing software packages and computer systems.

                                      PHYSICAL DEMANDS/WORK ENVIRONMENT:
                                      The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

                                      Speaking and hearing ability sufficient to communicate effectively by phone or in person at normal volumes. Vision adequate to read correspondence, computer screen, forms, etc. Good manual dexterity. The employee may need to climb stairs to access clients being seen in home.

                                      The employee must react appropriately in times of crisis, which may include verbal and physical aggression from the people served and recognizing and taking appropriate action if signs of child or dependent adult abuse are present. Understands and is able to evaluate the potential for medical or behavioral emergency.

                                      The employee of this position works in client homes. The incumbent may be exposed to unsanitary household conditions and household allergens. The employee will also be exposed to outdoor weather conditions when traveling on company business.

                                      The noise level in the work environment is usually moderate.

                                      TRAVEL: Daily travel may be required. Some overnight travel may be required.
                                      LSS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law.
                                      EducationBachelor Degree of Hum. Serv. or Related Field (required)
                                      Licenses & CertificationsDriver's License (required)

                                      Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Lutheran Social Services, Madison , Service Facilitator (Sauk County CCS), Other , Baraboo, Wisconsin

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