Business Systems Administrator IV - ServiceNow - REMOTE

Company: Ryder
Location: Madison
Posted on: March 19, 2023

Job Description:

**Current Employees:**If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process._Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)\_You are the driving force behind our company.Start your career with Ryder today!**Summary**Responsible for maintenance, configuration, and troubleshooting business system/software - often the result of technology or customer needs, end-user work requests, help desk tickets, process changes, and regular system upkeep. Participates and contributes to process improvement initiatives by proposing and/or undertaking system configuration changes that support the overall improvement initiative. Helps end users understand system processes and usage rules, as well as, enforcing those processes and rules. Supports the team in communicating maintenance windows and outages to impacted end users. Establishes and documents system support procedures, including level-1 help desk procedures. Adheres to established SLAs when responding to help desk tickets and identifies the root cause of system problems. Proficient in the understanding of the systems' back-end processes and underlying data, such that they can provide insight during improvement initiatives, as well as effective troubleshooting when problems arise.**Essential Functions**+ Configures the system to support the business/customer needs, user requests, process changes, and improvement initiatives+ Develop and administer onboarding training, recurring refresher training+ Perform in-depth analysis in current state setup, workflows and capabilities with the goal of enhancing the usage and capability+ Manages end user requests (e.g. system access requests, reports, research requests, job scheduling, etc.) and provides data analysis and queries to support IT and other business initiatives+ Provides guidance and enforces system processes and usage rules+ Performs regular system maintenance by supporting timely upgrades, communications, process updates.+ Communicates system changes, maintenance windows, and outages to impacted end users+ Supports large project initiatives in the role of the system's Subject Matter Expert.+ Proposes solutions related to the supported system, as well as, identifies risks related to proposed system changes.**Additional Responsibilities**+ May be asked to support one or multiple projects or project functions, as bandwidth allows+ Enagages in online, classroom, and/or self-training to continue developing system expertise+ Performs other duties as assigned.**Skills and Abilities**+ Ability to analyze and solve problems+ Ability to read and/or listen and understand information and ideas communicated+ Develops and delivers effective presentationsPresent information and ideas to others clearly and understandably+ Ability to effectively facilitate meetings, work sessions, and training+ Aptitude to learn a new business and systems+ Strong verbal and written communication skills+ Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)+ Ability to work independently and as a member of a team+ Flexibility to operate and self-driven to excel in a fast-paced environment+ Capable of multi-tasking, highly organized, with excellent time management skills+ Detailed oriented with excellent follow-up practices+ Collaborate and coordinate activities with stakeholders and infrastructure teams on upgrades, installations, and integrations+ Prepare and deliver written and verbal reports and general communications to audiences of varying levels of seniority and technical ability+ Strong analytical skills; able to assess and solve issues in a high-pressure environment+ Technically savvy with ability to quickly learn new systems and effectively assume administrator responsibilities advanced required+ System analysis capabilities (including data analysis) and process improvement capabilities (business and/or technical) advanced required+ Ryder business knowledge / practices / processes beginner preferred+ FOR TEAMS ADMIN ROLE:Microsoft Teams audio, video and telephony solutions as well as integration with Exchange/Office 365 Unified Messaging expert required+ FOR TEAMS ADMIN ROLE:OneDrive and SharePointMicrosoft Teams deployments and configuration best practices intermediate required**Qualifications**+ Bachelor's degree required Computer Science, Computer Information Systems, Informatics or Engineering, other majors to be considered on an individual basis, or additional two (2) years of required system administration experience+ Five (5) years or more applicable system administration experience required+ Three (3) years or more Experience in process improvement - whether in a business or technical environment required+ Seven (7) years or more Experience working in an IT environment and having been exposed to various IT-related responsibilities and terminology required+ Technically savvy with ability to quickly learn new systems and effectively assume administrator responsibilities advanced required+ System analysis capabilities (including data analysis) and process improvement capabilities (business and/or technical) advanced required+ Ryder business knowledge / practices / processes beginner preferred+ FOR TEAMS ADMIN ROLE:Microsoft Teams audio, video and telephony solutions as well as integration with Exchange/Office 365 Unified Messaging expert required+ FOR TEAMS ADMIN ROLE:OneDrive and SharePointMicrosoft Teams deployments and configuration best practices intermediate required+ Other System adminstrator certification(s) from commercially recognized product(s)**Travel:** None**DOT Regulated:** None**_Applicants from Colorado & Connecticut:_****_Salary is determined based on internal equity; internal salary ranges; market_****_data/ranges; applicant's skills; prior relevant experience; certain degrees or_****_certifications, etc._****_The salary for this position ranges from 70K - 105K_****_Ryder offers comprehensive health and welfare benefits, to include medical,_****_prescription, dental, vision, life insurance and disability insurance options, as well as_****_paid time off for vacation, illness, bereavement, family and parental leave, and a tax advantaged 401(k) retirement savings plan_****Job Category:** Systems AdministrationRyder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability._Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)\_\#wd

Keywords: Ryder, Madison , Business Systems Administrator IV - ServiceNow - REMOTE, Other , Madison, Wisconsin