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Client Account Specialist

Company: Plastic Ingenuity
Location: Cross Plains
Posted on: March 18, 2023

Job Description:

Company Summary:At Plastic Ingenuity, our mission is to deliver quality products and services to our customers that will exceed their expectations and anticipate their needs. The products and insights provided by Plastic Ingenuity create meaningful impact in industries such as medical devices, food safety, and tamper evident packaging. We work as a team to maintain a strong engineering and technological focus, with an emphasis on continuous improvement. We pride ourselves on a solutions-oriented culture based on the fundamental principles of teamwork, integrity, and respect. We focus on the use of green technologies and environmentally conscious support systems to minimize our carbon footprint. As part of the team, each contribution is integral to the overall success of the company.Accountable for:

  • Serves as main point of contact for assigned customer requests & orders.
  • Values good communication and how the information affects the quality of the part or service to the customer.
  • Understands and follows job related standard operating procedures.
  • Helps coordinate the process flow for assigned customer accounts.
  • Covers accounts for other customer service representatives as needed.
  • Works with customer, salesperson and internal PI departments to ensure a positive customer experience, particularly with key PI clients.
  • Assists customer to identify needs and communicates those needs throughout PI.
  • Follows projects and relays information to the customer or salesperson
  • Creates and enters data for forms in various systems.
  • Initiates and expedites sample/sketch requests and production orders including revisions.
  • Works with customer forecasts or orders to ensure appropriate supply of parts.
  • Manages correspondence including reports for customers as appropriate-refers to team leader or salesperson when necessary.
  • Works on teams to help improve processes, particularly as those relate to information technology supporting PI's order entry and production coordination.
  • Follows good manufacturing practices to ensure product safety
  • Performs other duties as assigned.
    Educational Requirements: This position requires a high school diploma and or higher vocational or university level is beneficial.

    In addition to the educational requirements the ideal candidate will come with a background in manufacturing.

    • Ideal candidate will have experience using all office peripherals, Salesforce Software and Microsoft office experience
      "Plastic Ingenuity is an Equal Opportunity Employer. We are committed to a diverse and inclusive workplace, as we know that each of our employees helps to make us better. We strongly encourage applicants from all backgrounds and walks of life. Come join us."

Keywords: Plastic Ingenuity, Madison , Client Account Specialist, Other , Cross Plains, Wisconsin

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