Customer Account Representative

Company: Dairyland Electrical Industries, Inc.
Location: Stoughton
Posted on: March 18, 2023

Job Description:

About Dairyland Electrical Industries, Inc.At Dairyland Electrical Industries, we value our strong company culture that fosters productivity in an environment that emphasizes employee well-being. We believe that everyone should have an opportunity to flourish. In addition to company picnics, team lunches, team building events, and an overall work/life balance, employees enjoy a company funded retirement plan, health insurance with high employer contribution, a robust bonus program, paid volunteer time, and dedicated development time. -CUSTOMER SERVICE REPRESENTATIVE
If you enjoy a fast-paced and collaborative work environment, this position may be a great fit for you. An individual in this position directly interfaces with customers and colleagues to bring forward solutions to complex problems. Our small team of customer service professionals supports business-to-business sales with a small number of high-impact clients.
To thrive in this role, you must have exceptional interpersonal and customer service skills, the ability to manage and prioritize competing tasks in a fast-paced environment, and work independently within a team environment. Dairyland has a thriving company culture, an incredible customer base, and clear avenues for advancement.Primary Responsibilities (functions, job duties, tasks, etc.):

• Answer and direct incoming domestic and international calls, e-mail, and website requests.
• Provide technical literature, advice, and recommendations for customer inquiries.
• Perform Customer Service lifecycle activities including resolve general customer requests, maintain customer accounts, manage quotes and orders, coordinate production and delivery schedules, and generate customer invoices, credit memos, and returns.
• Document sales opportunities, follow up on quotations, and provide information or solutions to move customers along the path to purchase.
• Collaborate cross functionally to ensure thorough customer assistance and a high quality of work.
• Inform management on activity, trends, and competition.
• Assist with operational and strategic objectives and projects.
• All other duties as assigned.Competencies -(required education, training, skills, and/or experience):
  • Associate's degree in business related field or three years' experience in customer service.
  • Exceptional customer service skills including strong oral and written communication skills to communicate complex or technical concepts with customers, which include international contacts. -
  • Proven ability to multi-task, follow procedures and meet deadlines, while maintaining high levels of accuracy.
  • Proficient working with Microsoft Office (Excel, Word, Outlook). Capable to quickly learn new technologies.
  • See company profile for core competencies. -Benefits:
    • Semi-annual reviews with robust bonus potential
    • Training incentives up to $650 value
    • Wellness, Development, and Volunteer Programs
    • Paid holidays and generous paid time off
    • 401(k) & Employer Profit Sharing Plan Contributions
    • Comprehensive insurance plan offerings
    • Established career path structure
    • Standard 8-5 Monday-Friday working hours with flexible scheduling and half-day Friday program
    • Company culture fosters productivity and well-being. Examples include company picnics, team lunches, ping-pong matches, happy hours, team building events, and walking trail access.
    • Team-based culture where ownership, solutions, and continuous improvement is driven by empowered employees
    • Base pay starting at $20-$25 per hour, based on experience. Average annual compensation of $43,680 - $54,600 including bonuses. -Organizational Relationships (primary contacts/interfaces): -
      • Reports to Customer Service Manager. -
      • Regular contact with peers in all departments. - - -Physical Demands: -
        • Able to sit for extended periods and efficiently perform work on a computer.
        • Able to answer phones and communicate effectively.
        • Must be able to occasionally lift or move up to 20 pounds.
        • May include occasional travel, including to out-of-state trade shows and conferences.
          
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Keywords: Dairyland Electrical Industries, Inc., Madison , Customer Account Representative, Other , Stoughton, Wisconsin