Supervisor, Marketing Solutions
Company: Concentrix
Location: Madison
Posted on: January 28, 2023
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Job Description:
Job Title: Supervisor, Marketing Solutions Job Description
Performs all necessary supervisory functions to effectively and
efficiently manage and develop team members to support individual
and team achievement. Knowledgeable of all programs and responsible
for operations of a minimum of one Original Equipment Manufacturers
(OEM) Dealer Services Group program in accordance with specified
schedule requirements, specified quality requirements, and strict
OEM requirements Determine and communicate areas of accountability
and performance expected of team members. Conduct performance
evaluations regularly to provide feedback on performance. Provide
recognition and corrective action when appropriate. Responsible for
leading sales/consultants to reach enrollment / sales targets,
along with hiring, setting quotas and developing processes that
drive sales Responsible for ensuring that each team member is
provided with training, mentoring, coaching and support in proper
marketing consulting practices and other relevant training as
required and in preparation for future growth. Foster a cooperative
and harmonious working climate. Self-starter and change agent with
a proven ability to create real and positive change and able to
promote diversity, involvement /ownership, operational skills,
quality at the source and in-process training Foster a strong
working relationship with all other departments to maximize
productivity, efficiency, effectiveness, and morale. Manage and
resolve major issues or matters of significance and take prompt
corrective action, suggest alternative courses of action or
escalate to appropriate team/manager when necessary. Able to make
difficult decisions with minimal information and focus team to
constantly seek opportunities for improving integrity/compliance,
safety, quality, and output/productivity and new products/services.
Identify and pursue opportunities to enable up-sell, cross-sell,
and packaging revenue streams. Develop resource strategies,
budgets, tools and specialized supports necessary for cost
effective deployment of programs/services. Provide regular analysis
and updates on the status of programs and national marketing plan
based upon present market, dealer and program conditions. Search
and analyze patterns in products and services to create, refine &
measure key marketing messages & customer value propositions to
drive growth. Confer with Dealers, District/Region/Field Managers,
Client and Associates to evaluate and promote possibilities for
improved and expanded marketing while also monitoring program
performance. Coordinate, plan and enable performance improvement
for Dealer Services Group services, such as consultation, research,
client visits, reporting, updates, information management, Dealer
communication and marketing planning services. Acts as an internal
consultant in current and new product/service development process
and maximize revenue sources by interacting with Program Manager
and other supporting teams. Manages Customer Service Opportunities
and resolutions/restitutions. Prepares action plans to prevent
future instances of the same or similar Customer Service
Opportunities. Education/Knowledge: Bachelors degree (BA or BS)
from an accredited four year college or university Candidate
profile: Minimum of two years of related experience required. Must
have the ability to read, write and comprehend complex documents,
such as journals, position papers, proposals, etc. Must have prior
management and sales experience Ability to make effective,
interesting, and persuasive speeches or presentations on complex
topics. Must be able to consistently work with all levels and
backgrounds in a diverse workforce. Microsoft Office specifically
including Word, Excel, PowerPoint, Outlook, Access. Desired skills
include : Experience with Direct Marketing, experience in auto
service marketing, experience creating/implementing marketing plans
Disclaimer The above statements are intended to describe the
general nature and level of work being performed by people assigned
to this job. They are not intended to be an exhaustive list of all
responsibilities, duties, and skills required of personnel working
within this job title. Concentrix is an equal opportunity employer
and an E-verify participant. Concentrix considers qualified
applicants without regard to race, color, religion, sex, national
origin, age, sexual orientation, gender identity or expression,
veteran status, disability status or any other legally protected
characteristic. Location: USA, WI, Work-at-Home Language
Requirements: Time Type: Full time Mission: We will be the greatest
customer engagement services company in the world, rich in
diversity and talent. We will get there by embracing our culture.
About Concentrix: Were a company like no other. We are fanatical
about our staff and are constantly helping them grow and achieve
their career goals. We are a global workplace that offers YOU
infinite possibilities Company Overview: In a world full of
average, we stand out. We believe experience is everything. Period.
To achieve outstanding results, were disrupting the market by being
absolutely obsessed with making our clients businesses better. We
bring together the brightest and most creative minds in business,
cutting-edge technology solutions, proven design thinking expertise
and exceptional customer experience centers. Our clients notice the
difference too in increased customer loyalty, improved business
performance and differentiation in their markets. As a diverse,
global organization, we have unconventionally fresh ideas and
deliver extraordinary customer experiences for more than 450 of the
worlds best brands. Concentrix. A passionate company powered by
passionate people. Concentrix CVG Corporation
isanEEO/AA/M/F/Vet/DisabilityEmployer.
Keywords: Concentrix, Madison , Supervisor, Marketing Solutions, Other , Madison, Wisconsin
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