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Claims Representative - Life & Annuities (Hybrid Schedule)

Company: Sentry Insurance
Location: Madison
Posted on: January 26, 2023

Job Description:

Provides prompt claim investigation, evaluation and settlement or denial of claims with moderate to highly complex exposures. Authorizes payments in accordance with assigned authority limit. Documents claim files with all pertinent information and disposition.Are you looking for a rewarding and challenging position that will allow your customer service side to shine? If so, our Life & Annuities Claims Representative position could be the place for you! Sentry's dedication to customers is embodied by our best associates. At Sentry, our associates take care of our customers with a passion for service and delivering business results. As one of the largest mutual insurance companies in the US, we're completely focused on offering exceptional claims service to our policyholders.Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday in office. What You'll DoIn this role, you will deliver quality claims service to our customers by promptly evaluating, investigating and settling life, annuity and disability product claims. In addition, you'll:

  • Evaluate and investigate claims submitted by insureds and beneficiaries to determine eligibility for benefits.
  • Investigate and gather critical information about claims (i.e., police reports, medical records, autopsy reports) and contact all parties involved.
  • Document all decisions, correspondence, reports, and discussions that occur during the investigation.
  • Detect potential problems or trends that require additional review, investigation, or research to settle claim.
  • Interpret and decipher trust documents, estate documents, affidavits, and insurance policies. Evaluate files for tax implications, consumer price index, and determine residual benefits.What it Takes
    • Bachelor's degree or related work experience.
    • Previous annuity, disability, or life insurance experience and/or coursework strongly preferred.
    • Ability to analyze complex documents and make sound decisions while using good judgment in evaluating life, individual annuity, and disability claims.
    • Effective oral and written communication skills and human relations skills are required.
    • Ability to maintain confidentiality is critical.
    • Strong math skills and experience in working with Excel spreadsheets, Word and Outlook are required.
    • Team player who is positive, works independently, and relates well to all kinds of people.
    • Knowledge of insurance policies and claim payment procedures beneficial but not required.
    • Knowledge of ERISA and HIPAA.
    • A passion for customer service and a desire for working in a supportive, collaborative team environment.
      What You'll Receive
      At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive.
      • Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday in office.
      • Generous Paid-Time Off plan for you to enjoy time out of the office.
      • 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.
      • Group Medical, Dental, Vision and Life insurance to encourage a healthy lifestyle.
      • Extensive Work-Life Resources to lend a helping hand.
      • Sentry Foundation gift matching program to encourage charitable giving.
      • Continue your education and career development through Sentry University
      • (SentryU).About Sentry
        We take great pride in making Forbes' list of America's Best Midsize Employers since 2017. A lot of different factors go into that honor, many of which contribute to your job satisfaction.Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority.Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.Get ready to own your future at Sentry. Opportunities await!Kasha Dombrowski
        Kasha.Dombrowski@Sentry.comEqual Employment OpportunitySentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.

Keywords: Sentry Insurance, Madison , Claims Representative - Life & Annuities (Hybrid Schedule), Other , Madison, Wisconsin

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