Desktop Support Techncian
Posted on: January 26, 2023
Under the supervision of a Technical Unit Supervisor, this position
is part of a team that has overall responsibility for the computer
and network infrastructure that supports the operations for this
client, which includes over 6,000 computing devices. The Technical
Support Engineer has four main areas of responsibility: (1)
provides technical phone support to all the clients employees; (2)
installs, configures and troubleshoots computer hardware and
software; (3) reacts to technical emergencies and takes appropriate
action; and (4) analyzes technical problems and implements
technical solutions. This position is expected to travel a minimum
of 50% of the time. Travel requirements will fluctuate based on
time of year and the clients workload.
Time and Percentages
30% Provides maintenance and support for the clients software and
hardware for more than 80 networks and over 3,000 computing
--- Support recent versions of Microsoft Desktop operating
--- Support recent versions of Microsoft Server operating
--- Support computer hardware and peripherals
--- Support digital audio recording systems and other courtroom
30% Provides technical support to all court system employees and
takes corrective action as required.
--- Provide effective end-user customer technical support by
telephone and in-person.
--- Respond to questions, research and resolve problems, and
provide answers to questions about supported hardware and software
30% Upgrades, configures, installs and replaces computer hardware
--- Install and configure new computer hardware, software, and
--- Maintain system documentation to accurately reflect the current
system configuration of the technical infrastructure.
10% Reacts to technical emergencies, takes appropriate action.
Knowledge, Skills, and Abilities Required
--- Knowledge of local and wide area networking.
--- Knowledge of computer operating systems and hardware.
--- Knowledge of information technology needs of court system.
--- Skill in maintaining computer equipment in courtroom, offices,
desks, and central server areas.
--- Skill in technical troubleshooting.
--- Skill in verbal and written communication.
--- Skill in providing professional customer service.
--- Ability to setup computers, related peripherals and
--- Ability to implement infrastructure hardware, address technical
emergencies, and implement cyber security policies.
Education and Experience Required
--- Associate's Degree in computer science, computer technician, or
--- A minimum of two years of relevant technical experience,
o Experience providing phone?based technical support.
o Experience in computer hardware and software support and
o Experience installing, configuring, upgrading and troubleshooting
computers, printers, scanners, and other peripherals.
Desktop, Windows 10, Active directory, Office 365, Customer
service, Hardware, Help desk, Imaging
We're partners in transformation. We help clients activate ideas
and solutions to take advantage of a new world of opportunity. We
are a team of 80,000 strong, working with over 6,000 clients,
including 80% of the Fortune 500, across North America, Europe and
Asia. As an industry leader in Full-Stack Technology Services,
Talent Services, and real-world application, we work with
progressive leaders to drive change. That's the power of true
partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all
applications without regards to race, sex, age, color, religion,
national origin, veteran status, disability, sexual orientation,
gender identity, genetic information or any characteristic
protected by law.
We are an equal opportunity employers and will consider all
applications without regard to race, genetic information, sex, age,
color, religion, national origin, veteran status, disability or any
other characteristic protected by law. To view the EEO is the law
poster click here. Applicants with disabilities that require an
accommodation or assistance a position, please call 888-472-3411 or
email firstname.lastname@example.org. This is a dedicated line designed
exclusively to assist job seekers whose disability prevents them
from being able to apply online. Messages left for other purposes
will not receive a response.
Keywords: TEKsystems, Madison , Desktop Support Techncian, Other , Madison, Wisconsin
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