Desktop Support Techncian

Company: TEKsystems
Location: Madison
Posted on: January 26, 2023

Job Description:

Description:

Under the supervision of a Technical Unit Supervisor, this position is part of a team that has overall responsibility for the computer and network infrastructure that supports the operations for this client, which includes over 6,000 computing devices. The Technical Support Engineer has four main areas of responsibility: (1) provides technical phone support to all the clients employees; (2) installs, configures and troubleshoots computer hardware and software; (3) reacts to technical emergencies and takes appropriate action; and (4) analyzes technical problems and implements technical solutions. This position is expected to travel a minimum of 50% of the time. Travel requirements will fluctuate based on time of year and the clients workload.

Time and Percentages

30% Provides maintenance and support for the clients software and hardware for more than 80 networks and over 3,000 computing devices.

--- Support recent versions of Microsoft Desktop operating system.

--- Support recent versions of Microsoft Server operating system.

--- Support computer hardware and peripherals

--- Support digital audio recording systems and other courtroom technologies

30% Provides technical support to all court system employees and takes corrective action as required.

--- Provide effective end-user customer technical support by telephone and in-person.

--- Respond to questions, research and resolve problems, and provide answers to questions about supported hardware and software applications.

30% Upgrades, configures, installs and replaces computer hardware and software.

--- Install and configure new computer hardware, software, and peripheral equipment.

--- Maintain system documentation to accurately reflect the current system configuration of the technical infrastructure.

10% Reacts to technical emergencies, takes appropriate action.

Knowledge, Skills, and Abilities Required

--- Knowledge of local and wide area networking.

--- Knowledge of computer operating systems and hardware.

--- Knowledge of information technology needs of court system.

--- Skill in maintaining computer equipment in courtroom, offices, desks, and central server areas.

--- Skill in technical troubleshooting.

--- Skill in verbal and written communication.

--- Skill in providing professional customer service.

--- Ability to setup computers, related peripherals and audio/visual equipment.

--- Ability to implement infrastructure hardware, address technical emergencies, and implement cyber security policies.

Education and Experience Required

--- Associate's Degree in computer science, computer technician, or related field.

--- A minimum of two years of relevant technical experience, including:

o Experience providing phone?based technical support.

o Experience in computer hardware and software support and maintenance.

o Experience installing, configuring, upgrading and troubleshooting computers, printers, scanners, and other peripherals.

Skills:

Desktop, Windows 10, Active directory, Office 365, Customer service, Hardware, Help desk, Imaging







About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.

Keywords: TEKsystems, Madison , Desktop Support Techncian, Other , Madison, Wisconsin