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Registrar (Call Center)

Company: Access Community Health Centers, Inc.
Location: Madison
Posted on: November 26, 2022

Job Description:

*Position Summary: *
Whether on the phone or in the clinic, the Registrar is often the first person to greet and work with patients who choose Access Community Health Centers for their care, so outstanding customer service skills, compassion, and empathy are critical in this role. The Registrar will work effectively on a team and communicate respectfully based on shared goals and mutual respect. They will accurately schedule and register patients seeking an appointment. The Registrar creates new medical records, enters, and verifies demographic, account, and coverage information, schedules appointments, and takes and routes messages to clinic staff. The Registrar ensures that patients flow through the scheduling and registration processes quickly and efficiently following consistent processes, while also delivering great experiences through compassionate interaction.

The Registrar will also determine the needs of patients and assists in connecting to appropriate resources and provides information to resolve less complex issues. If a patient requires additional intervention, the Registrar determines the next course of action including forwarding to or consulting with the appropriate Access leadership. The Registrar requires extensive knowledge of Access Community Health Centers for the purpose of addressing and routing patient concerns and questions. The Registrar will support department and inter-departmental workflows as needed.

*
Support our mission and values: *
Mission: Improving health. Improving lives.

Our shared values are the guiding principles which lie at the core of the work we do every day. They reflect our culture and our commitment to those we serve.

Compassion
Listen to our patients, staff and community to understand their needs and provide care with empathy and respect.
Diversity
Provide care and build community that respects the personal, social and cultural diversity reflected in our patients and staff.
Stewardship
Use the resources we are given effectively and efficiently, and we value innovation.
Opportunity
Believe that every person deserves quality healthcare to help them overcome barriers and create new opportunities.
Community
Work together with healthcare organizations and local partners to improve the health of our community and expand care to those with limited access.

*
Qualifications: Desired candidate may meet a combination of the following qualifications: *

*
A High School diploma or equivalent
* A minimum of one year of customer service/telephone/reception experience
* Experience in the use of a personal computer and be proficient at keyboarding/typing and use of various Internet applications and email
* Experience with Microsoft Word and Excel software programs
* Fluency in English and Spanish
* Previous medical/dental appointment scheduling or registration experience
* Medical/dental terminology knowledge
* Experience with EPIC or other electronic health record software system

*
Compensation and Benefits: *
Our total compensation package includes competitive wages, plus a full range of attractive benefits for regular full and part time staff working a minimum of 20 hours per week and includes:

Health insurance
Dental insurance
Life Insurance
Long and short-term disability insurance
401(k) retirement plan (100% vested with employer match)
Flexible spending plans
Employee Assistance Program (EAP)
Paid time off program (for vacation, personal and sick time)
Paid holidays
Childcare referral program
Transportation program
Tuition reimbursement

*
COVID-19 Vaccine: *
Proof that you are fully vaccinated is a condition of employment. Access Community Health Centers will provide reasonable accommodations to individuals who cannot be vaccinated because of a disability or sincerely held religious beliefs when doing so does not compromise the safety of others or impose an undue hardship on our organization.

*_
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status_*

Job Type: Full-time%58047475%

Keywords: Access Community Health Centers, Inc., Madison , Registrar (Call Center), Other , Madison, Wisconsin

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