MadisonRecruiter Since 2001
the smart solution for Madison jobs

Senior Assistant Customer Support

Company: The Computer Merchant, LTD.
Location: Madison
Posted on: September 25, 2022

Job Description:

JOB TITLE: Customer SupportJOB LOCATION: Madison WIWAGE RANGE*: $16hr to $17hrJOB NUMBER: 22-02863JOB DESCRIPTIONResponds to basic, multiple customer inquiries and requests.Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel.Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision.Researches customer inquiries and responds to appropriate parties in a timely manner.Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication.Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded.Records calls, processes requests and updates account history with results of inquiry to include proper documentation.Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information.Interfaces with team members, management, and customers in reference to customer service issues.Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.Basic QualificationsHigh school diploma or G.E.D. Two or more years of customer service or other telephone experienceExperience working with organizational functions and personnelExperience working with fax machines, computer software, and telephone technologyExperience working with and skilled in the use of help desk softwareOther QualificationsBusiness and analytical problem solving skillsCommunication skills Ability to work independentlyAbility to follow oral and written directionsWork Environment Office environmentMay require shift workEqual Opportunity Employer Veterans/Disabled* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Keywords: The Computer Merchant, LTD., Madison , Senior Assistant Customer Support, Other , Madison, Wisconsin

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Wisconsin jobs by following @recnetWI on Twitter!

Madison RSS job feeds